Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
719 reviews
Personal CapitalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Personal Capital is an industry-leading digital wealth management company with a holistic 360° approach to money management. Our state-of-the-art tools and technology provide investors with a complete financial picture and our registered investment advisors provide expert guidance, and logical strategies, based on a personal understanding of an investor’s financial picture and goals. We currently manage more than $11 billion in assets and have offices across the U.S.
Personal Capital (personalcapital.com) has 719 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 42 reviews with 1 star · Clear filters
Support is non existent. I have two tickets that are 2 years (yes 2 years) and now 9 months old. They will give you the same canned response as I see from other users on here. If you want to use a tool to analyze your money, please look elsewhere.
By Alexander
Personal Capital is broken most of the time. I have opened dozens of support tickets with the vast majority that go nowhere. Citi Card, Amazon, Navia, etc etc don't work with Personal Capital. It's so frustrating that I am going to go back to Mint or another platform. The "aggregation support" is beyond bad.
By Jonathan G.
dishonest company, they review your transaction in the background and your balance, phone calls and Harasse clients offering services, when email support get some template of a response with no connection to the issue.... to prove my point just got a reply from them, that has NOTHING to do with my review....what a joke.
By Jonathan
Response from Personal Capital· Mar 1, 2022
Hi Jonathan, We are so sorry to hear you are having issues with our free tools, if you want to email [email protected] we can look into the matter for you or we recommend visiting our support page here: https://support.personalcapital.com/hc/en-us Thank you for using our free tools!
Personal Capital has not been able to link with Capital One to update accounts in more than 6 weeks. An error message says it usually resolves in days. Customer Service has no solution or resolution. Do not recommend.
By Anisa K.
Response from Personal Capital· Mar 1, 2022
Hi Anisa, We are sorry to hear you are having aggregation issues with your Capital One accout. These syncing issues are unfortunately dependent on the specific bank and our aggregation partner, but our team is working on finding a resolution as quick as possible so we don't disrupt your service. Thank you for using our free tools!
I can't connect my accounts. I've been going back and forth with support for a month.
By Randy B.
Response from Personal Capital· Jul 6, 2021
We are sorry to hear Randy, most aggregation issues will work themselves out overtime, but we hope to find a resolution soon.
My accounts won't connect. I've filed tickets and have had no help. I've called, emailed, chatted... no person has been able to help.
By Brian K.
Response from Personal Capital· Jun 24, 2021
Sorry to hear you're having trouble syncing Brian, please reach out to [email protected] and we can definitely help. We also keep our support page up to date with known issues and is a great resource for syncing tips with various institutions. https://support.personalcapital.com/hc/en-us
I have to enter the password multiple times for this to work
By swaroop
Response from Personal Capital· Apr 19, 2021
Please email [email protected] with the email associated to your account and we are happy to look into the issue!
I cannot use my account because I cannot get into it!!!! I have tried your method to fix the problem and cannot get it done, I have asked to handle the problem by phone and receive no response????? I need an answer I can work with or return my funds to me!!!!!! Vincent A. DiGirolamo
By Vincent A. D.
Response from Personal Capital· Apr 9, 2021
Can you email us at [email protected] with your email associated to your account? We can help!
