Extremely disappointed in Perillo Tours — before our vacation even began, this trip was already ruined by their mishandling of our airfare.
We booked and paid for Premium Economy for our entire group. Instead, we were placed in economy seating near the rear of the plane, with no explanation. One member of our party has a serious medical condition and is well into their 70s — appropriate seating was not a luxury request, it was a necessity we paid for. Despite numerous follow-up calls demanding this be corrected, Perillo has done nothing to fix it.
This trip was supposed to be a special birthday celebration with close friends. Instead, it started with stress, broken promises, and a company that clearly does not stand behind what it sells. We have traveled extensively with Viking without a single issue like this. After this experience, we will not be booking with Perillo again.
Save yourself the trouble — go with a company that actually delivers what you pay for.
By Samantha
Perillo North Continental Tour
Did the North Continental Tour, First they boast about offering 4 & 5 star Hotels, but the actual rooms are far from that, but they were clean. For instance, one hotel gave us a room that looked like it was a utility room, a zig zag shaped room in a far corner of the building or an adjoining building converted into a hotel room, took us 15 minutes to find & reach it! Also had 3 large air intake vents over the bed. Then Perillo dropped the ball when I called their number, they should have gotten us out of that room at any cost immediately, but we had to wait for the next day or we had to pay $100 extra! Many had no grab bars or safety features in the bathrooms & showers & no anti slip maps or appliques, this should be a must for a tour company that caters to Seniors! Sink wouldn't drain, I had to adjust the pop up so I wouldn't have to wait for someone to come up & fix it late at night! Other things like no way to make tea or loose mirrors! Hotel porters dealing with undesirable looking people right outside in front of the hotel, may have been innocent but not a good look or good feeling, & in that same hotel a fellow Perillo traveler's ring went missing from her room! Recommended places to eat were not that great, found small local places that were better on our own. Felt rushed at times, hard to even take pictures at times. Offer optional tours but then because of minimums couldn't do some of them, not what I wanted to find out about after the fact! Also it seemed like the most important thing of the tour was about gratuities, constant reminders, made many of us feel uncomfortable & not because we're cheap, but because we're grown ups & know how to tip for good service! The local tour guides were excellent(especially Anna) & they commanded a nice tip on their own without any reminders! Also at times(many of us) felt like we were sorta on our own even when the tour director was present, like when crossing streets with traffic & telling us to use google maps! I would hate to think what would happen if someone on this tour didn’t have a smartphone, which some Seniors don’t, some just have basic cellphones!
