Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
554 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our collection of Rolex watches is composed of the most recognizable Rolex models such as Submariner, GMT Master, Daytona, Deepsea, along with the limited edition models, assembled from the finest materials with scrupulous attention to details.
Perfect Rolex (perfectrolex.io) has 554 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 92 reviews with 1 star · Clear filters
I have literally been waiting on a response from this company for over a year. I have reached out on several occasions and have yet to receive a response.
By Nia B.
Response from Perfect Rolex· Jul 11, 2025
Hi Nia! Can you please tell me your concern, and I will reach out to the relevant Department to handle it. If you have an order from us, please provide us with the Order number so it will be easier for us to contact you back. Thank you.
I’ve ordered several time pieces from this website and I received every single watch except for the one I ordered on October 16th. Here it is December 3rd and no watch delivered. I’ve placed emails, and got 1 response, and the one response was a repeat, the telephone number doesn’t work, the chat assistant will not help you, they will listen to you but won’t do anything about it. I know I’m pissed off and I’m going to take action and call the Authorities and see what can be done to make sure no one else has this problem. I payed over $400 for a watch to not have something done about it. This is just pure theft.
By Bryan F.
Response from Perfect Rolex· Jul 11, 2025
Hi Bryan! We're really sorry to hear about your frustration and the trouble you've had reaching us. We understand how upsetting it is to not receive an order, especially after spending your hard-earned money. We've looked into your order from October 16th and found that it was delivered on December 10, 2024, at 3:20 PM via USPS, under tracking number 9200190252835908128651.
The company is real.. Kind of.. And decent quality replicas. But if you have ANY issues with your watch, you are on your own. Their customer service is non-existent and even their phone doesn't work. Avoid the company like the place.
By SHAWN C.
I placed an order on October 12th, Paid via ZELLE as it was my only option. I have emailed several times and called, I got no response. I have tried to contact them directly on their website, it says "trouble sending email" I am extremely upset about this, I hope nobody else falls for this scam.
By Tiffany T.
I bought an Oyster Perpetual with them 2 years ago. The service was great and the watch was as well, but I have 3 times for the last 2 months via their contact website and emails to ask if the mechanic in my watch is Japanese or Chinese because it needs servicing and I am completely ignored.
By Dante
Response from Perfect Rolex· Oct 30, 2024
Dear Dante, We apologize for the delay in responding to your inquiry about your Oyster Perpetual watch. We understand the importance of timely customer service and are committed to addressing your concerns. To better assist you, please provide us with your order ID. You can find this information in your order confirmation email. Once we have your order ID, we'll be able to investigate the specific details of your watch and provide you with the information you need. Please send an email to [email protected] with your order ID and any additional questions you may have. We appreciate your patience and understanding. Email: [email protected] Chat from 11 PM - 8 PM EST, Mon-Sun Best Regards, Lowri Morris Customer Support | Perfect Rolex
I placed an order for 3 watches. At first, customer service was helpful however it has now been over 30 days with no confirmation of my order being shipped. Customer service has stopped responding to my emails and chats. It feels like my money was stolen. I am happy to change this review if I can get a response from the company.
By Alex K.
Response from Perfect Rolex· Oct 30, 2024
Dear Alex, We sincerely apologize for the delay in processing your order. We understand your frustration and want to assure you that we're working diligently to resolve this issue. To expedite the process, please provide us with your order ID. You can find this information in your order confirmation email. Once we have your order ID, we'll be able to track your order, provide you with an update, and take the necessary steps to ensure you receive your order promptly. Please send an email to [email protected] with your order ID and any additional questions or concerns. We appreciate your patience and understanding. Email: [email protected] Chat from 11 PM - 8 PM EST, Mon-Sun Best Regards, Lowri Morris Customer Support | Perfect Rolex
They did not delive my watch because they were waiting on their supplier !! NOW THEY DO NOT RETURN MY E-MAILS. They are thieves ! Do NOT BUY FROM THEM
By Alex S.
Response from Perfect Rolex· Oct 30, 2024
Dear Alex, We're truly sorry to hear about your experience. We understand your frustration and want to resolve this issue as soon as possible. To better assist you, please provide us with your order ID. You can find this information in your order confirmation email. We want to assure you that we take customer satisfaction seriously and are committed to resolving any issues. Please send an email to [email protected] with your order ID and a detailed description of the problem. Thank you for your patience and understanding. Email: [email protected] Chat from 11 PM - 8 PM EST, Mon-Sun Best Regards, Lowri Morris Customer Support | Perfect Rolex
You try your Norton anti virus sorft ware on your phone it say the pages are in vaid . The web is site fake . In my other phone which has no anti virus the pages are real. So be the careful. Johnny
By John M.
Response from Perfect Rolex· Oct 2, 2024
Hi John! We're sorry to hear that you're encountering issues accessing our website due to your antivirus software. This is a false positive case, meaning Norton's virus definition database might be outdated or incomplete. This can sometimes lead to legitimate websites being flagged as malicious, such as our. We assure you that our website is safe and secure. We take your online safety seriously and have implemented robust security measures. Hope this clears things up. :) Best Regards, Jane Customer Support | Perfect Rolex
