Terrible
Terrible! Unsafe product! The Velcro is weak And our dog slipped out of the harness three times !! No return policy!! Stay away from this company!!! Terrible customer service.
By Mary Beth S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
111 reviews
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Perfectpawstore is listed under Pet Stores.
Perfectpawstore (perfectpawstore.com) has 111 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
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Terrible! Unsafe product! The Velcro is weak And our dog slipped out of the harness three times !! No return policy!! Stay away from this company!!! Terrible customer service.
By Mary Beth S.
Ordered weeks ago tracking doesn’t work and store does NOT respond!
By Nicole S.
Don't buy from them, cheap material, and the return policy sucks. Such inefficient policies, and there is no return address to get a refund. Never got notification that I purchased anything from them, not even a tracking number 😒
By Lori
I also got scammed - I just checked the tracking, and to my horror, I saw China as the departure point. Demanding a refund
By Louise T.
This harness does NOT stop pulling as it states, it actually makes it worse. Also the clasp has come undone several times so very dangerous and my dog can back out of the harness. I asked for a refund but am past 30 days of purchase and therefore they will not issue one. Do not get this harness. Very dangerous for your fur baby.
By michele S.
I purchased a harness based on the size chart that they provide online. The harness is much too small and my dog measured well below the upper limit on the chest size. According to their return policy this does not qualify for a refund. The size chart they provide is inaccurate yet they do not take responsibility for it. The quality of the product is also very low compared to the price. I emailed the perfect paw store and I never heard back from them. TERRIBLE curstomer service.
By Oana T.
The no pull harness is dangerous for your dog. It easily slides over the head if they stop abruptly, leaving your dog loose to run into traffic. They offered a refund only if I paid for shipping back. Further, their site only posts positive reviews. I've reported them to the FTC
By Brandon
Dangerous new harness that slips of the back while walking of my little girl as one of the belt didnt lock, found out only as she was walking. I contacted numerous times the company, a Micheal responded once, I am assuming it's an automatic response, a bot!!! NO CUSTOMER CARE SERVICE, DONT BUY!!! Read the complicated services they offer, in case of problems...well don't want to take care of nothing, then taking your money! I will contact business bureau to report.
By Kat