Perennial Van LinesReviews of perennialvanlines.com

Terrible customer service. Bait and switch. STILL WAITING FOR MY FURNITURE. I was promised a delivery date of 2 weeks ago and was told that I have to wait my turn. Refused to give me any refund or compensation. I switched from a different company to them because of their promises. DO NOT USE THEM

This is a broker not a mover. They can't guarantee anything that has to do with the actual delivery, because they're not the ones doing it. Because they can't guarantee anything, they also won't do anything to help you with the delivery. It has been more than a month and they still haven't done anything to ensure the movers deliver our goods.

WORSE moving company ever! They canceled us on the day of our move. We paid 1/2 up front 2 months ahead of time. They were horrible at communication. And when they said they could not help, we were stranded. If I could give zero stars I would. Do yourself a favor and rent the POD.

I used Perennial Van Lines when I moved from California to Texas. They are a broker and used a company called Sirius Trucking. They were supposed to be at my residence anywhere from 9:00am - 10:00am on Sunday, 6/20, which was Father's day and they got there around 2:00pm. Patrick quoted me a price and told me that a 16 foot pod wouldn't be enough for all the furniture that I had. He stated that I needed at least a 20 foot truck. When Siruis got done loading everything, they ended up quoting me $2,000 over what Patrick quoted. (I used 22 cubic feet). I tried calling Patrick who has never gotten back to me. I also called Donna and Jessica who said they would get back to me and I haven't heard a word from either of them. I was told that it would be here within 3-14 days as it takes 3-4 days just to get to Texas. (BYW, they start counting the 14 days after the 3-4 days that it takes to get to TX and they only count weekdays)! I have been in Texas now for over a month and no furniture!! I am working remotely out of my house but I had to buy a chair and small desk so I could work from my empty home. My son's family also moved to Texas from California using PODS. They left California after me and guess what.....their pod came 8 days after they got here. No scratches, no nothing!! Please consider using PODS as they kept their word!! I am now being told by my neighbor's to look into organizations who help with moving company fraud as I have no idea where my furniture is and the cost to eat out is very expensive!! And, I have been sleeping at my son's house on his couch for over 30 days and I'm so tired of this!! Perennial should be paying me for all the inconvenience they have put me through!! Again, do not use this Perennial Van Lines!!!!!! Patti H

The company hired a mover who was unprofessional and very arrogant. The moving experience was riddled with problems he moved ahead by threatening either his way or no way even though conditions were discussed before hand. Over $1100 in damages to boot, obviously very inept at their job. Extra charges were extreme!

Non professional When truck arrived to my destination they only had 1 person to unload my things. When I called customer service to ask them to get him help so my thing are damaged. I was told the other 2 that were supposed to come along didn`t show up. I said so you just sent the truck anyway, instead of making other arrangements. They said he can unload it is a professional. I said 1 guy can`t unload a 8 footlong couch or a king size bed. Not without dragging it. Rep just keep saying he`s a professional, If you do end up using tis company make sur you get in writing tat they will have more than 1 person to unload. Now I have to go thru thru clams process, wish me luck.

Very disappointed, and I am sure my company will share this experience for others to be privy of your bait and switch. BBB Rating & AccreditationTHIS BUSINESS IS NOT BBB ACCREDITEDB-Years in Business: 2

Do not hire this company. This company is just a broker, not a moving company. The process here is you speak to a sales person who quotes your move, provides lots of fast talk and sales BS. A few days later the customer service team calls to review the inventory, and jacks up the price. In my case by $800. On the day of my move, the company picking up the goods "re-estimates" the fees for moving my furniture and demanded an extra $3000. on the spot or they were leaving. No pressure there, Closing on our house was in two days. I had requested a for-sure delivery date in writing. The Operations Manager emailed me assuring me of delivery on my requested date of November 14, 2020.That delivery date meant nothing to either company. Pick up date was 10/26/20 for a move from California to Kentucky. The pickup was managed by a company named Flash Moving and Storage, Inc. They ran out of room for our goods in the truck, so they loaded yard furniture into a pickup truck. One of the chairs was ruined, They also loaded a Desk Top and a queen size mattress and box spring on the tailgate of their truck. We have pictures of all this stuff. They also left behind a refrigerator. When I advised this was to be picked up they told me it would cost more money. I advised Operations Manager I would ask our attorney to get involved in this situation. Delivery requested for 11/14/20. Customer Service at Perennial advised me on November 12 that they had 5-16 days to be late delivering my furniture. I exchanged several emails with the Operations Manager asking for a delivery date. I received responses of we will find out in 3-5 days. Further emails were ignored and phone calls went unanswered. After we engaged an attorney, delivery finally got scheduled for 12/4/20. Furniture left our home assembled and arrived disassembled. I have damage, furniture without hardware to reassemble. Missing parts etc. A detailed review of each article delivered includes items from other customers, our stuff is missing, boxes were opened, goods damaged etc. To top all this off the delivery driver threatened physical harm to our assists helping us move in. He also treathened to leave and just drop our goods off at a storage location. In a nutshell, this company is a scam outfit, operating at the fringes of the law. By the way, the State of California prohibits changing agreed rates on day of service, The State calls this action extortion. We are just beginning the damage claims process and will update this review as we see fit.