PeerspaceReviews of peerspace.com

Response from Peerspace· Aug 7, 2023

Hi Kelly, Thank you for taking the time to share your experience and feedback. We're sorry to hear that your booking was canceled so close to your event and understand the impact this would have had on your plans. We take issues like this very seriously, and although we cannot change what happened, we want to make it right. Please reach out to our customer support team **(https://support.peerspace.com/hc/en-us/requests/new),** with more details about your booking and cancellation so we can investigate this matter further and assist you in any way possible.

Response from Peerspace· Aug 9, 2023

Hi Sanjini, Thank you for your review and for bringing your concerns to our attention. We are constantly working to improve our platform and services for all users, and we appreciate your feedback in helping us to do so. Regarding the comparison to booking on Airbnb, we strive to provide unique and high-quality spaces for our users, which can result in higher pricing. However, we do offer a variety of spaces at different price points to accommodate different budgets. We will also take your feedback about the usability of our app into consideration as we continue to make improvements. If you have any further concerns or questions, please do not hesitate to reach out to our customer experience team (https://support.peerspace.com/hc/en-us/requests/new).

Response from Peerspace· Aug 7, 2023

Hi J.B. Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience this may have caused. We see that you worked with our Customer Experience team to resolve the issue. We understand the importance of providing accurate and reliable information about our spaces. We are working to ensure that our listings are up-to-date and reflect the current state of each space. We appreciate your business and hope to have the opportunity to provide you with a better experience in the future. Please do not hesitate to reach back out to our Customer Experience team if you have any further concerns or questions.

Response from Peerspace· Aug 9, 2023

Hi Jackie, Thank you for taking the time to share your feedback with us. We apologize for any frustration or inconvenience you may have experienced as a result of our policy regarding communication and transacting with guests. We understand that you have been a great customer with Peerspace for a few years now, and we appreciate your loyalty. However, we must maintain a strict policy to ensure the safety and security of our platform and all users. While we do our best to support hosts, accepting transactions outside of the Peerspace platform violates our terms of service, and we are unable to reverse our decision.

Response from Peerspace· Aug 9, 2023

Hi Kimberly, We're sorry to hear about your negative experience with our platform and customer service. We understand how frustrating it can be to encounter issues while booking an event, and we apologize for any inconvenience. Regarding the restriction on your account, we take the safety and security of our platform very seriously and have strict policies in place to protect our users. Peerspace requires that all account holders provide evidence of event insurance, therefore your account was restricted until this information was provided. I see that you were able to provide the requested information and proceed with your booking. Thank you for your feedback, and we will take it into consideration as we work to improve our platform and services for all users.

Response from Peerspace· Jun 20, 2023

Hi Rich, Thank you for your review. We are terribly sorry to hear about your experience and want to assure you that we take these matters very seriously. After reviewing your account, we discovered a discrepancy between the legal name you entered on Peerspace and your tax documents. This caused our payment system to block the transfer of your earnings. Our payment processor, Stripe, requires that all hosts verify their business with a matching name and EIN for federal tax purposes. To verify this information with the IRS, Stripe requires that the *full name* be entered exactly as displayed on these forms, including upper/lower case, symbols, and punctuation placement. We understand that this situation has been frustrating and confusing, and we apologize for any miscommunication that may have occurred. Once our 3rd party payment processor confirms that the EIN matches the business name, we will promptly issue the payout. Our team has already followed up with you directly regarding this issue, and we will continue to assist you in resolving it.

Response from Peerspace· Jun 20, 2023

Hi Tavida, Thank you for your review. We apologize for any inconvenience you experienced during the booking process. Our platform allows hosts to set rates for specific days of the week and times of day. As a result, a host's hourly rate may vary depending on the day you select. We are sorry if this was not clear, and we will continue to work on improving our processes. We appreciate your feedback.

Response from Peerspace· Jun 12, 2023

Hi R.B, Thank you for sharing your experience with us. We are sorry to hear that you have had difficulty deactivating your account. Please know that we take the privacy of our users very seriously, and we apologize for any inconvenience caused. After reviewing your communication with our team, I can confirm that we received your request on May 18th and deactivated your account on May 19th. We will be following up with you via email shortly to confirm this information.