PearWoodReviews of pearwood.com

Response from PearWood· Sep 14, 2026

Hi Nilda! 😊 Totally get how frustrating it is when those stubborn grays around the hairline just won't budge! The hairline can be tricky since those finer hairs sometimes need a slightly thicker layer or an extra 5 minutes to fully absorb the color. Please send us a direct message so our team can help you get that spot-on coverage or make things right! Thanks so much for giving us a try and sharing your feedback with us. 💛

Response from PearWood· Sep 11, 2026

Hi Yvonne! So sorry to hear it didn't cover your grays — that's definitely disappointing when you give it a try. Stubborn grays can sometimes take a couple of consecutive applications or a few extra minutes to fully soak in and take. We'd love to help troubleshoot this with you or get things sorted, so please reach out to our support team at [email protected] directly. Thanks for trying us out, and we're here to help make this right! 💛

Response from PearWood· Sep 11, 2026

Hi Janet! So sorry to hear it took so many pumps and didn't last as long as expected — that's definitely frustrating. Since everyone's hair texture is a bit different, it can sometimes take a couple of continuous uses to get the color to fully set, but we also appreciate your honest feedback on the packaging. Please reach out to us at [email protected] so we can look into this and help make things right for you. 💛

Response from PearWood· Sep 8, 2026

Hi Donna, so sorry the product didn’t work out as expected! Since an uneven pump can throw off the formula and impact your results, we’d love to send you a fresh replacement. Please reach out to our team [email protected] with your order details so we can get that sorted for you right away. Appreciate you sharing your feedback with us! 💛

Response from PearWood· Sep 7, 2026

Hi there, so sorry for the hassle with the leaking bottle and the hassle getting your refund — that’s definitely not the smooth experience we want for you. We’re glad our team was polite, but you’re completely right that getting your money back should have been quick and easy. We’re constantly working to streamline that process so nobody has to jump through hoops. Really appreciate you taking the time to share this feedback with us, and we're glad it got resolved in the end. 💛

Response from PearWood· Sep 7, 2026

Hi Michele, so sorry the dark brown color didn't give you the coverage you were hoping for — totally get how disappointing that is. Hair type and base color can really affect how much pigment deposits, but we want you to love your results. Please send us your order number so we can help sort this out or get you taken care of. Really appreciate you giving us a try! 💛

Response from PearWood· Aug 31, 2026

Hi Autumn! Completely understand why seeing a different origin than expected feels disappointing and frustrating. We use multiple fulfillment centers to get orders out, and shipments are assigned based on current stock levels at each location. Please send us a direct message with your order details so our team can check on your shipment for you. Thanks for sharing your feedback, and we appreciate you giving us the chance to help! 💛

Response from PearWood· Aug 10, 2026

Hi there, so sorry for the frustration with the staining and missing gray coverage—that’s definitely not the experience we want for you. Thanks for sharing such clear feedback about your routine and hair type. We’d love the chance to fix this for you directly. Please send us a quick message with your order details or reach out to our support team at [email protected] so we can take care of you right away.