PearlevisionReviews of pearlevision.com

DO NOT GO HERE! EXAMS ARE A SCAM! My insurance provider states that i have a $10 copay for standard eye exam. I confirmed with my network providers website what my estimate would be the $10 copay shown before going. Pearl vision didn't honor this or my insurance provider being in network and charged me the full cost of the exam at $104. I also only asked for an eye exam and they charge me for glasses prescription, and premium eye exam when that wasn't what i received. I got a standard eye exam same as everywhere else I've been that provided a standard eye exam fully covered by my insurance. This same exam i got that was considered "premuim" at pearle vision was listed a routine exam at visionworks. Pearle vison explained it as premium because i wear day and night contacts, this same exam at visionworks was for the same day and nights I've always wore and was listed as routine and was covered. 1st time going here and here will be my last. I wont be shy to share this to every review platform i can. Didn't have any issues with visionworks with my last provider, wish EyeMed has visionworks in network.

“I’ve been a patient at Pearl Vision for a while, and while Dr. Madison has always been excellent, my recent experience with the front desk staff was beyond unacceptable. The two receptionists, both with dark hair—one with glasses and the other with shorter hair and glasses—completely lost their composure when I asked a simple question about billing. Instead of addressing my concern professionally, one of them became hysterical, crying and screaming at me. It was surreal and disturbing. She even slammed papers down, which made the situation feel incredibly hostile. I’ve never had an experience like this at any medical office. I have to wonder if there was an underlying racial bias in the way they treated me because their reaction was disproportionate and unprovoked. The doctor and the other staff member were kind and professional, but these two receptionists’ behavior was absolutely unhinged. I had to threaten to call the police to calm the situation down, and I’ll never be coming back here again because of them. They seriously need help or training in basic customer service and emotional regulation.”

I am thoroughly disgusted by my experience with Pearl Vision on San Jose in Mandarin, Florida and feel compelled to share it. I called to ask if their optometrist could provide on-site treatment for conditions like styes. I previously liked the optometrist, but from the start, Julie’s condescending and dismissive attitude was clear. When I inquired whether the doctor could handle such conditions, she suggested I could see an ophthalmologist also. I pointed out that it seemed unnecessary to pay two doctors for the same issue, and that’s when her tone shifted sharply. She spoke to me as if I were absurd for asking, using a slow, patronizing tone. I tried to clarify my concern about on-site capabilities, but Julie became defensive, repeating the same information while cutting me off and raising her voice. It was frustrating and shocking. When I calmly addressed her disrespect, she grew even more hostile, accusing me of being aggressive and failing to acknowledge her own behavior. Julie treated me like an inconvenience rather than a valued customer. Her inability to engage respectfully and her blame-shifting were outrageous. This wasn’t just poor service; it was blatant hostility. While I've appreciated the optometrist and Erica in the past, this interaction with Julie makes it clear I can no longer support a business that allows such disrespect. Pearl Vision, spare me the predictable rebuttal. I expect you'll deflect blame onto me just like Julie did. Her conduct was disgraceful, and if this business has any standards for customer service, she should not be representing them. It’s shameful that someone with such blatant disregard for professionalism is allowed to treat customers this way.

had my RIGHT lens crack, and needed it to be replaced. I called for two months (January-March) before someone at the office would actually order the lens. Once the fixed RIGHT lens came in, I went to get it replaced. They replaced BOTH the left lens and the right lens. Two different prescription lenses were put in my frames. I have specialty lenses and require prisms in my lenses in BOTH eyes. I currently only have ONE lens with prisms, the right side. The left lens does not have prisms. The left lens was fine and did not need to be replaced, let alone with the wrong thing. My vision is now double all the time because of that. I have been trying to get this corrected for TWO WEEKS. As I said, my vision is double all the time. I cannot safely drive. I have no idea if this is damaging my vision on a long term basis. I have been calling every other day for two weeks, and LC managers and reps consistently argue with me, telling me there are prisms in my lease. Prisms cause the lenses to be markedly thicker than typical lenses, it’s quite obvious that one is different than the other. I am just being told today, after two weeks, that the store wants to mail my glasses to the lab to be tested, confirm that my left lens doesn’t have prisms, and then they will fix it. I cannot see, and therefore function, without my glasses. The lack of communication, lack of service, and overall inability to achieve the task that they should be able to complete is appalling.

Extremely poor customer service and quality assurance policy, was ask to pay 50% more to get a replacement— still without assurance that it would be better. I’ve worn prescription glass for more than 60 years and know what “scratch resistant “ means. While it can’t prevent scratches 100% it does safeguard the lenses from normal use like cleaning soft cloth and good lens cleaning liquid. After wearing my latest pair of glasses for less than 5 months I noticed “very excessive” amount of scratches compared to my previous experience. This was despite the fact I paid extra for the “scratch-resistant” feature. Went to the store to see ask if they can replace the lenses. Was told that I’d have to pay 50% for that. Really, I didn’t know whether I should laugh or cry after hearing that. Believe me, I know what reasonable vs excessive amount of scratches from my years of eyeglass experience. I left the store feeling awful and angry. Now, after another 3 months the glasses became totally unusable because they obscure my vision to the extent that became dangerous to drive. I had no choice but to make another pair with another store, obviously not Pearle Vision. I’ll NEVER ever return to them, nor recommend them to my family or anyone else. Note: my previous pair of eyeglasses from Pearle Vision was also with problems—part of the “anti-reflective” or “scratch-resistant” coatings actually came off and was very clearly visible with naked eyes. They replaced that — that was the reason I went back to PV for my next pair, a great mistake.

We had wrong prescriptions for the whole family, and my wife has two pair of glasses due to wrong prescriptions. This is the Doctor error and we have faced so many lives risk during driving which the store peoples can't understand. we went to their store, but they deny the lens replacement and asking for more money. This is their usual business and make money like making mistakes. Very frustrating experience with this store and the manager. Never visit this store again and advise other to take precautions as they are giving wrong prescriptions. What is our fault if doctor make mistake and they have to correct it but they are so ignorant to listen to customer and can't understand their pain.

The Pearle Vision in Pelham, Alabama on Huntley Parkway loves to overcharge patients, not return calls and then suddenly closes their doors. They keep sending my husband a bill for $22.00, we overpaid them but will never get it back. Do not ever use this Pearle Vision in the event they ever reopen!!!!!!! We will go back to America's Best for sure.

They do the bare minimum, overcharge and don't give refunds for wrong billing (Springfield/Iselin)