Still waiting
As far as the letters, the ID card and all that you get with PDS, I am very satisfied with my experience. It did seem to take a long time to receive my printed letters, but I got my electronic copies in a timely manner and we are in the middle of a pandemic. It has been a month now, since I was approved, and I still have not received my service dog harness. This makes it about 6 weeks since the ordered date. If I wasn't still waiting on the harness, I would have given them 5 stars. I have received my harness and have upgraded my rating to 5 stars. It did take a while but I have to keep in mind we are in the middle of a pandemic.
By customer A.
Response from PDS Center· Jul 10, 2020
Sorry, covid caused some major shipping and customer service delays. We were short staffed and scrambling amidst the outbreak. We have since regrouped for a better response time.