Unable To Help Me Get Into My PC
Recently, I visited a site that claimed it would allow me to download more RAM onto my PC so that I could play the critically-acclaimed MMORPG Final Fantasy XIV Online, but it actually downloaded a ransomware virus onto my computer. This locked me out of my PC, so I tried to search for a key to get back in. This website was the first result, but unfortunately it sells video games, not keys. Pretty misleading name, but customer support was very patient and polite so I will give the service some points for that.
By Yuki V.
Response from PCKeys· Jul 30, 2024
Dear Yuki V., Thank you for taking the time to share your feedback. We are truly sorry to hear about the unfortunate experience you had with your PC and the confusion regarding our website's offerings. pckeys.io specializes in providing software, video games, gift cards, and other digital products, and we regret any confusion our name may have caused. While we do not offer solutions for issues like ransomware, we are glad to hear that our customer support team was able to assist you patiently and politely. We take your feedback seriously and will consider ways to make our product offerings clearer to avoid any future misunderstandings. If there’s anything else we can do to help or if you have further concerns, please don’t hesitate to reach out to us directly at [email protected]. Thank you again for your understanding and for acknowledging our customer support efforts. Best regards, The pckeys.io Team