Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
PaycomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 493 reviews with 5 stars · Clear filters
When I have a question related to Paycom, I am able to be resourced by the Paycom team via phone or email quickly. I also love that Paycom is continually developing their product to meet the needs of the organizations they serve.
By Megan H.
Response from Paycom· Oct 17, 2023
At Paycom, we value innovation and growth, so it's great to hear you've experienced a reflection of our efforts! Thank you for your partnership and for entrusting us with your payroll needs, Megan!
Our representative Etamaze is awesome to work with.
By Val G.
Response from Paycom· Oct 10, 2023
It's great to know that our customer support team has been helpful. Thank you for the 5-star review, Val!
From the very first interaction, Paycom's customer service stood out. The representatives were not only friendly and approachable but also incredibly knowledgeable. They took the time to understand my unique needs and provided tailored solutions, demonstrating a genuine commitment to customer satisfaction. Any questions or concerns I had were addressed promptly and with the utmost professionalism. It's evident that Paycom places a premium on delivering top-notch service. Witnessing Paycom's platform evolution over time has been truly impressive. They continually refine and enhance their offerings. The platform is intuitive, user-friendly, and equipped with cutting-edge features that streamline HR and payroll processes. It's evident that Paycom is committed to staying at the forefront of technology, providing clients with the tools they need to succeed in an ever-changing business landscape.
By Lissette H.
Response from Paycom· Oct 9, 2023
Thank you for the 5-star review, Lissette! We are happy to hear you have experienced our exceptional service. Please reach out to us at [email protected], if you have additional feedback to share, and a member of our team will reach out.
Grant visited the office and spent the majority of his day taking a deeper dive into the PayCom system. He was very engaged and eager to learn more about our process, how we use PayCom and what tools PayCom has to offer to potentially help streamline our process.
By Rebecca G.
Response from Paycom· Oct 4, 2023
Thank you for the 5-star review, Rebecca! We are happy to help simplify your HR needs.
Brett and Alaina were wonderful during implementation! They made the process easy and stress free!
By Natalie
Response from Paycom· Sep 7, 2023
We are glad to hear our team was helpful. Thank you for the 5-star review!
I absolutely love Paycom. I have worked with them at 2 different employers, and they will forever be my number 1 choice. Implementation was made so easy. Customer Service is wonderful and can actually help me to get any problems I may have solved quickly. They have improved our entire Payroll process and has made all of our employees so happy!
By Jessica
Response from Paycom· Sep 7, 2023
Thank you for the 5-star review! We are happy to hear we are meeting your expectations with payroll!
The transition over to PayCom from ADP was very smooth and after using it for 3 payrolls now I do not know why we did not switch sooner. Its a night and day difference and the ease of use is mind-blowing compared to what we used to have to do.
By Walter
Response from Paycom· Sep 7, 2023
Thank you for the review, Walter! We are glad our comprehensive HR software solution is simplifying payroll for you and your team. We look forward to our continued partnership!
The support team I had throughout the implementation process was incredible! I was working on my first implementation of a new system and they were always prepared, available, and beyond supportive every step of the way. I wouldn't have been able to do it without there support! Amazing team.
By Alyssa
Response from Paycom· Aug 24, 2023
We are thrilled to hear that our team has been supportive and prepared! Providing a seamless and user-friendly experience for our clients is a top priority. Thank you for the review!
