Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
PaycomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 493 reviews with 5 stars · Clear filters
Great service and timely responses — I highly recommend Paycom
By Harvey G.
Response from Paycom· Nov 14, 2023
Thank you for the 5-star review, Harvey! At Paycom, outstanding customer service is our top priority. We are happy to hear you are having a positive experience.
The sales engineers and customer support teams that I've worked with are all very knowledgeable of the product and were all very willing to help teach me how to use the tool. Every question I've asked has been answered thoroughly, accurately, and with a quicker response rate than any other company I've worked with. The tool itself is fantastic. It was clearly built with customer usability with nearly all use cases of the tool feeling simple (which is a hard task to achieve with software development). It's also clear that the entirety of the tool was built in-house as opposed to pieces being purchased from other software companies and poorly integrated into the product (as is the case with many payroll tools). Overall, great software, and a company that cares about their customers.
By Josh B.
Response from Paycom· Nov 13, 2023
Thank you for your kind words, Josh! We strive to build positive relationships with our clients and demonstrate our mission to deliver an outstanding product and customer service experience. We're glad to hear you're experiencing just that! Thank you for letting us serve your organization. We're grateful for your partnership.
I enjoy using the Paycom app for easy access to documents, troubleshooting, and payroll tracking.
By Raelynn B.
Response from Paycom· Oct 31, 2023
We're happy to hear you are enjoying our product, Raelynn. Thank you for the 5-star review!
It’s great!
By Emma S.
Response from Paycom· Oct 25, 2023
Thank you for the 5-star review, Emma!
I’ve used other time management programs, and Paycom is the most user friendly for managing my work hours, my time off requests, my PTO accrual and my pay deductions.
By stacy
Response from Paycom· Oct 25, 2023
Stacy, we're happy to hear that you're enjoying your experience with our software and that you find it user-friendly! Thank you for the positive review. We appreciate your advocacy!
We have had very positive experience with Paycom and appreciate their customer support and communication. They build strong relationships with their customers and deliver what they promise!
By Robyn C.
Response from Paycom· Oct 20, 2023
Thank you for the 5-star review, Robyn! It's great to know that our customer support team has been helpful.
Laura is amazing. She is dedicated, knowledgeable, solution & customer service oriented. We had tons of questions, and she always got back to us with an answer quickly. Laura kept everything moving for our implementation and re-prioritized things as our needs changed. Paycom would be lost without her.
By Karina
Response from Paycom· Oct 18, 2023
Karina, we are elated to hear how Laura, and our team, have made your Paycom experience seamless! Thank you for the positive review!
Paycom is user friendly and smooth! It has been a great experience utilizing Paycom for our payroll and PTO tracking. Not only does it save me time, but it ensures my payroll is on time and correct every pay period.
By Ashleigh G.
Response from Paycom· Oct 18, 2023
Ashleigh, thank you for sharing your experience with using Paycom! We’re thrilled our software helps streamline your HR initiatives and look forward to continuing our partnership with you!
