Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,520 reviews
pawshake.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 279 reviews with 4 stars · Clear filters
I was very sceptical at the beginning, but the experience was pretty good for me and for my cats. I like it a lot that I can meet the person before booking and after that I can decide to proceed or not. Also I liked the fact that I could have every day the review of the visit with photos and videos. Pawshake gain my trust.
By Victoria S.
I love this app! It helped connect me with a great cat sitter in my neighbourhood. The only reason I didn't give it 5 stars was because it doesn't let you change dates after you've booked- you have to fully cancel.
By Vanessa Powell C.
Response from pawshake.com· Jun 24, 2019
Hi Vanessa, Thank you so much for your feedback! We have actually just introduced the option to change booking dates - all you need to do is contact our Customer Support and we will sort that for you. Apologies that it hadn't been possible so far. We hope to be a 5-star experience for you in the future. Warm regards, Pawshake Support
PawShake is a great app for finding dog sitters. It connects you and the dog sitter and gives a lot of empowerment to the sitter to choose the jobs they accept or decline. Once you get the hang of the functions it becomes easy to navigate and message.
By Laura Y.
Response from pawshake.com· Jun 19, 2019
Thank you for your feedback! We will work hard to make our site easier to use for everyone and to improve its functionality. Warm regards, Pawshake Support
I worked as a petsitter for a few months and they were great at finding jobs and they have a nice detailed profile. The only con is that they take quite a high part of the money.
By Andreea R.
Response from pawshake.com· May 29, 2019
Hi Andreea, We're so glad that you enjoyed your time with Pawshake! I'm sure your furry friends had a wonderful time too <3 The fee is for various areas such as building key features that our users have requested for, marketing to bring more business to our pet sitters, etc. I hope you understand, and we are really grateful for the contribution! Warm regards, Pawshake Support
GOOD NEWS : I received explanations and apologies from Pawshake, it's all to their credit, I am giving them an extra star for that. I was very excited the first 4 months with Pawshake but everything went wrong when I had problems with a new feature. Because of that problem sent myself a "test" message and because of this test message Pawshake changed my status from Excellent (green) to Good (orange) and I became "unavailable" so my clients could no longer make reservations! Fortunately, a client informed me of the situation. I informed Pawshake but it took them 24 hours to put my status back to Excellent. I find it unacceptable that Pawshake changed my status without any notice. It's a lack of respect for me and my clients. I understand it is probably an algorithms that makes the decision to "punish" a sitter but Pawshake could at least advise the sitter of the situation.
By Julie T.
Response from pawshake.com· Apr 18, 2019
Hi Julie, Thank you so much for being so understanding! We're glad that we were able to assist you in the end, and thank you for the feedback as well :-) We are always happy to assist you should you have any feedback or queries. Warm regards, Pawshake Support
I am very pleased with Corey that I found on Pawshake. She is awesome!!!! I gave 4 stars because the first petsitter I talked to or try to contact has no experience and was not responsible to even respond to my query. Overall, I would recommend Pawshake if you are lucky to find a responsible and reliable petsittier. I am so glad I found Corey. She let me go visit my family for 3 weeks with a peace of my mind knowing my cats are well looked after, especially with a diabetic cat who needs insulin shots everyday.
By Jessie C.
We have had two pet sitters for our cat on Pawshake. Both very reliable and trustworthy leaving our keys to our home. Both professional and will send picture updates. Pawshake is excellent service making it affordable to go away on holidays from time to time. The only issue I had was a slow response to an email I sent to Pawshake help email.
By Audrey O.
Through Pawshake I’ve had the pleasure and privilege of looking after some beautiful fur babies and I got paid for it! It’s wonderful meeting such caring owners and sharing our love for their kitties and puppies. The Pawshake app is very user friendly and easy to search for a suitable carer in the local area. It’s been such a positive experience for me I look forward to to many, many more bookings 🐱🐶
By Pam M.
