PawradeReviews of pawrade.com

Response from Pawrade· Aug 24, 2023

Hey Gerald, we are so pleased that you chose Pawrade and that we were able to get you your new best buddy. I do see that we did have some difficulty communicating with you on 2 different numbers as well as receiveing documents due to poor cell service. We do apologize for the inconvenience. Best wishes to you and your new furry family member for mnay fun filled days to come.

Response from Pawrade· Aug 24, 2023

Hey Kari, Thank you so much for the kind words and the honest review. We are so sorry to hear that your pup had ticks. This most likely happened while out romping in nature with the littermates and this is definitely the season for it. We have reached out to the breeder with your concern so that they can address this to avoid any future issues. Best wishes to you and your new best buddy and we know you will have him at 100% in no time!

Response from Pawrade· Jul 31, 2023

Hey Yumiko, Thank you for the thoughtful review. We really do our best to make the process as smooth and stress free as possible. Occasionally there are issues that we cant predict like an accident. We are truly sorry that this happened and will be looking into any communication issues there may have been. Best wishes to you and your new furry family member for many fun filled years to come.

Response from Pawrade· Jul 25, 2023

Hey Susan, We do apologize for any glitches that may have occurred during the delivery of your pup. Transporting a live animal hundreds or thousands of mile to its new forever home can sometimes be a bit complicated but these instances are rare and we always to all we can to be sire the pup arrives safe, healthy, and as efficiently as possible. Best wishes to you and your new best buddy for many amazing days to come!

Response from Pawrade· Jul 31, 2023

Hey Donald, We are sorry to hear that your pup had a parasite. Unfortunately this is very common and it is also easily treatable. This is covered under your Petpay health guarantee and you will be reimbursed for the expenses. A low grade (1 or 2) heart murmur is also very common and was found during the pups comprehensive health exam just before leaving. We made you aware as soon as we knew. We would never conceal any health issue. Most of the time these self correct as the pup grows and matures. In the rare instance this does not sef correct and requires treatment this would also be covered under the 3 year Petpay health guarantee. Please be sure to forward all of your vet documents to [email protected] so that we may keep a permanent record and process any claims.

Response from Pawrade· Jul 5, 2023

Hey Abbie, We are ultimately happy that you chose Pawrade and we were able to help you adopt a wonderful little pup. We are also sorry to hear that the process did not go as smoothly as usual, and that we work so hard for. We do greatly appreciate your feedback and are using it to address the issues so that they wont be repeated in the future. We are addressing your concerns both internally and with the breeder as well. It is true that some of our breeders live in very rural areas and there is sometimes a bit of a struggle for them with web based communication. Also our 72 hour wellness visit rule is in place to protect the buyers. Should there be any issue with the pup we want to be sure it is taken care of immediately and not an unnecessary stressor for the new family. Please reach out to us directly if you have any further concerns and we will do our best to get everything squared away for you.

Response from Pawrade· Jun 23, 2023

Hey Lisa, We are ultimately so happy that we were able to get you a wonderful new furry family member. Thank you so much for acknowledging the quality of our pups and breeders. One of the primary reasons Pawrade was created was to combat scammers and ensure that our buyers get exactly the pup they paid for. We have zero issues with security and go to great lengths to protect all involved parties. Our proprietary message center is designed so that all our team members can have accces to all communication and be able to assist you more efficiently. With that in mind I will be reviewin all of the communication between you and our staff and will address any deficiencies or innapprpriate messages. Thank you for your honest review and we appreciate all feedback and take it as an opportunity to mkae adjustments to improve our process.

Response from Pawrade· Jun 13, 2023

We are so sorry to hear that your pup had some parasites. I can see that the pup had a fecal test performed on 5-26 with negative results and was certainly fit for sale. She left for travel on the 29th and arrived to you on the 31st. Sadly the stress form travel can weaken their systems and make them more susceptible to issues like this. Please be sure to submit all your vet documents and open a health guarantee claim and we will get you taken care of. Best wishes for a speedy recovery and many amazing years to come.