Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
From the very first communication to the final pickup, everything was incredibly smooth. Our sweet little girl arrived happy and healthy! I would definitely use them again.
By Blake H.
Response from Pawrade· Nov 24, 2025
Hey Blake, thank you for the kind words and thank you for choosing Pawrade. Best wishes.
The representatives are kind and informative. They answer any and all questions or concerns in a timely manner. It's my 2nd furbaby from Pawrade so that should tell you how happy we are.
By Jazz
Response from Pawrade· Nov 7, 2025
Hey Jazz, thank you so much for the kind words and thank you for coming back to Pawrade for a second furry family member. Best wishes.
person made sure she followed up every step of the way she scheduled a zoom call with the breeder and dog. Also intervened one the travel and delevery of the dog she made me feel safe and know i was not being scammed.
By Marta C.
Response from Pawrade· Nov 7, 2025
Hey Marta, We are so happy to hear that all went so well for you and your new furry family member. Thank you for choosing Pawrade and best wishes.
They helped me out so much! I was scared it was a scam my dog ended up dyin before it got to me and they refunded me all my money! The owner who had the dog let it run around and it got ahold of something and choked! They kalled me a hr after the owner called them a they let me know I had a full refund not even a week later !
By Adrianna H.
Response from Pawrade· Nov 4, 2025
Adrianna, we are so sorry what happened with your pup. It is very heartbreaking for us as I am sure it was for you. We operate with complete integrity here at Pawrade and hope that you will choose us again.
My experience with Pawrade was very positive. Although there was a minor mix-up, which was not Pawrade's fault, the overall process resulted in my adoption of a wonderful puppy who is loving, energetic, and delightful. Holly Noyes was wonderful, responsive and very patient, Lois Krahling was informative and a joy to work with. I would recommend Pawrade to others seeking to adopt a pet. Given the prevalence of fraud and deceit in pet adoption, Pawrade provided a secure and straightforward process. Thanks Much Pawrade!
By G.
Response from Pawrade· Nov 4, 2025
Hey G, thank yo so much for the kind words and thank you for trusting Pawrade. Best wishes.
We received Ember almost a month ago and she’s an adorable puppy. Pawrade contacted me on Friday September 19th to let me know that her vet exam showed a grade 1 murmur and a left inguinal hernia. She was scheduled to travel to us on September 22nd. After already falling for her pictures, we decided to move forward knowing these would now be preexisting conditions and any costs would be our responsibility. I ended up signing up for my own MetLife pet insurance policy for her. She did develop kennel cough/bronchitis a week after we got her and I ended up taking her to the ER for radiographs and meds. Not unusual since she spent 11 hours in a van with other puppies. She was transported from Missouri by Express Puppies and they let us know when she was scheduled to be picked up and then sent a text when they were 30 minutes out. Overall a positive experience using Pawrade and communication was good, but I question whether the breeder knew about the preexisting conditions and chose to keep the information off of her posting.
By Alicia D.
Response from Pawrade· Oct 20, 2025
Alicia, thank you for choosing Pawrade. We do apologize for the medical concerns you have with your pup. A grade one heart murmur is very minor and frequently goes away as the pup grows. They can also come and go at anytime. The inquinal hernia, while usually an easy fix during the spay and neuter process is a valid reason to cancel the adoption with no penalty to you. There wouldn't be any reason for the breeder to conceal either of these two issues if they had known. issues like Kennel cough can arise at anytime and that is why we also provide 30 days of complimentary Metlife coverage to help with any issue like this. WE are truly sorry that the experience has not been as smooth and stress free as we strive for and thank you for your patience and understanding.
This was an exceptional service. My pup came as expected, all the representatives along the way were helpful and got back to me quickly. Would definitely use again. My only complaint is the drop off service man sprayed the pup in cologne that over the three days my pups been home and been bathed daily; I can not seem to remove. It’s very strong and burns my throat, I’ve no doubt it’s overwhelming for a more sensitive nose and smaller lungs. This was the only bump along the way. I’d use this service again just choosing different delivery option.
By Nicole V.
Response from Pawrade· Oct 14, 2025
Hey Nicole, we greatly appreciate you choosing Pawrade to help you adopt the perfect pup for you. And we apologize that your pup arrived smelling a bit too good. We will reach out to the transporter to avoid this in the future. We appreciate your honest feedback.
The communications can be a little confusing at first but all in all a great experience. Appreciated the phone call re vet record. It was a very minor issue per our vet but we appreciated that communication.
By MoJo in K.
Response from Pawrade· Oct 14, 2025
Hey Mojo, We do apologize that our communication was a bit much. We do try to make sure our clients have any and all relevant information and understand it can sometimes seem like a lot. Thank you for choosing Pawrade and best wishes to you and your new furbaby.
