Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
My experience with Pawrade was excellent. The most helpful was Renee my travel concierge. One one thing I am wondering now is does Pawrade actually check the breeders out and make sure its not some kind of puppy mill. It kinda felt that way when I picked up my puppy and I didn't realize she already had med issue. Wouldn't trade her for the world though.
By Maryellen S.
Pawrade did a great job giving us a list of everything we would need to be prepared. That said, we went out and bought the specified food for our pups only to have them delivered with a different type of food. Also we were told the puppies would come with a blanket and toy that smelt like mom; didn't happen. Pups are awesome though and I'm glad we were able to get what we wanted.
By Kevin B.
Updated review: Pawrade has excellent customer service. Since you'll be talking to multiple associates communication can get slightly confusing. Be vocal about any issues or doubts you have may have and they will put you at ease. Seems to be a baby company so they have some hiccups and kinks to work out but they do their best to fix any issues. They did upgrade my puppies flight for free because of short timing which was greatly appreciated! If you can't find a puppy locally, pawrade can help you bring home a perfect pup. My puppy Willow (formerly cutzy carrol) is a dream. Thank you Beth, Renee, Shannon & Pawrade team for making things as smooth as possible and answering any questions!
By christelle C.
Response from Pawrade· Jul 9, 2021
Unfortunately, due to the extreme heat in TX, your initial delivery date was cancelled because it was going to be unsafe for your puppy to travel. Airlines cancel flights when the temperatures are unsafe. Instead of making you wait an indefinite amount of time to receive your puppy, we upgraded you at no additional cost to a flight nanny. While it was a quick turnaround for us to get you a flight nanny, the delivery actually fell in line with your originally scheduled delivery date, therefore we thought it was okay to proceed with getting you your puppy in a quicker, safer manner at no additional cost to you. We thought this was a very nice gesture and apologize for the inconvenience it caused. :( To clarify, your health guarantee is in force with the exception of the first 14 days only. We cannot cover the first 14 days of the health guarantee if a puppy cannot be seen by a vet within the first 72 hours of arrival. Without this initial vet check, we have no way of knowing if your puppy was received healthy or became ill during transit. The remainder of your 3 year health guarantee is 100% intact. We are delighted we provided you with a 5-Star 🌟 puppy who is happy & healthy and sorry you were under the impression you didn't have your Health Guarantee.
Pawrade is a great online destination to find wonderful breeders who have amazing dogs. I am in love with my puppy who has the most lovable disposition that I credit the breeders for developing. The process was really easy and convenient. I gave 4 stars instead of 5 since a representative from Pawrade was going to reach out 1-2 days prior to receiving my puppy for questions, which didn't happen. Other than that, it is a terrific service.
By Monica G.
Ran into a flight Delay otherwise finally we are home atlast thank you
By yared T.
Our little guy arrived safely by ground travel and his travel team stayed in communication the whole way with updates and photos. The only reason I've given 4 stars rather than 5 is the lack of communication from the breeder when I made inquiries about my pups current routine and skills. I purchased my pup at 9 weeks and he was 12 weeks when he arrived (yesterday).
By Leigh
My experience from getting my Aiyanna from online was a bit stressful due to recent online scams. The staff member Shannon helped a lot in gaining some of my trust and helped me wait out the process. When I first picked out my pet she was only 6 weeks so I had to wait a bit to receive her. After she was 8 weeks it was only a week until Pawrade shipped her. During the process of obtaining my pet Shannon kept me up to date with what my pet would need before I received her and instructions after. I did have another Pawrade member help me but she wasn’t so fast at responding compared to Shannon. I’m glad she picked up my case which made me more trustful(due to her response times). I assure you this is not a scam. Overall I received a beautiful dog with a trustworthy seller.
By Curtis A.
The experience with Pawrade was great, We have an amazing, loving, playful puppy. Lacey (Zelda) is an amazing puppy, she is currently housebreaking and is doing amazing. The breeder met up with us at a location we agreed to do the transaction, through Pawrade, we avoided scammers online and fake breeders who wanted to steal our money. Thank You, Pawrade...O.P
By O.P.
