Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
Recommend that you inform the buyer ahead of time that in the winter months flights could be canceled & the arrival of the pet could be delayed. If I had known this, I would have requested a Nanny in the beginning. The airlines do not fly puppies in cargo.
By DONNA F.
Pawrade themselves were good. Very responsive. When we purchased our puppy he was 9 weeks old. By the time we received him he was 11.5 weeks. Was not thrilled with the so called pampered puppy transport and our puppy ended up with two parasites who then gave it to our elder dog. I don't believe we would purchase a puppy this way again. Have owned dogs my entire life and never had these issues, but our animals were always purchased local where we could actually visit before purchase and take them home ourselves.
By Tammy K.
Everyone was very kind and helpful. My only issue was there wasn't alot of screening about the home the puppy was going to.
By Leah
Response from Pawrade· Jan 25, 2022
Hi Leah! Thank you so much for being a wonderful customer to work with. We are very happy to hear that you found our Pawrade associates to be kind and helpful. Everyone here truly are dog lovers and delivering happy, healthy pups to their new furever homes is our mission. We do in fact have our own vetting that takes place behind the scenes. We noticed you are a Vet Tech (p.s. we are hiring for a Vet Tech position right now), you live in an Apartment with a Golden Retriever, have no kids but wanted another pup to love. Being in the Veterinarian field we felt comfortable placing LuLu with you :). We communicate with potential buyers quite a bit through email, our message center, and telephone calls. Our associates are thoroughly trained in many areas to provide great customer service. One of the things we try to establish is that the buyer and the pup are a good fit. Starting with our sales staff, they listen closely and do their best to make sure that the pup being considered really fits the needs and desires of the customer. And while our associates are always polite, respectful and tactful they are also paying close attention and if there is anything that presents itself as a potential issue involving the safety, health, and happiness of the puppy we at Pawrade will and have taken appropriate action. Though we can't meet folks in person or visit their homes we do pay close attention and make every effort possible to ensure every pup goes to a wonderful furever home. This is just one aspect of our puppy first approach. We understand your concern and appreciate that there are so many wonderful folks such as yourself out there looking out for our furry friends. Please give LuLu kisses 😘😘 from all of us at Pawrade.
Overall we are very pleased, we got a healthy, happy,and loving puppy. The only reason I didn't leave a five star is because i had four different contacts not including petpay and the delivery people. They want you to do so many things to verify and make sure you're a good home(which is great) but it was very confusing and finding everything that we needed to do ie: vet check, insurance, transfer of ownership i was checking multiple chat sessions,emails, text messages. If they could organize everything a little better and give you one contact it would have been a much less stressful week. But again we are super happy with our puppy and would use them again.
By Jarrod W.
Response from Pawrade· Jan 25, 2022
Hey Jarrod, We are so happy to hear that you are happy with your new best friend! And we also greatly appreciate your feedback. Facilitating the adoption and delivery of a live animal is an extremely complicated task. There really are a lot of "moving parts". We have folks specially trained to handle all the various stages of the process as each stage has its own unique challenges. It would be impossible for a single person to handle the process from start to finish. We are however currently working on ways to streamline the process for the customer because we know that sometimes it can be somewhat challenging. We take a puppy first approach with the safety, health and happiness of the puppy being of utmost importance and this can be somewhat complex at times. We hope to have the process simplified a bit in the near future and hope you see the improvements when you get your next pup from us!
The Pawrade experience of purchasing a puppy was easy and there was lots of communication about any questions we had. The only complaint was about the transportation. There was some miscommunication about when Milo would be picked up and delivered which made us a bit nervous, but it was eventually cleared up and we received Milo right at our doorstep. We took him to the vet within the 72 hours required and was given a clean bill of health besides a small amount of stress colitis from travel, which is to be expected. Milo is sweet, smart and an adorable example of the mini dachshund breed. If Pawrade improved their transportation service communication they would definitely get 5 stars.
By Katherine B.
Response from Pawrade· Jan 25, 2022
Hey Katherine. We are so happy to hear that you received Milo, your new furever friend and he is doing well. We also appreciate your feedback as it gives us an opportunity to make improvements. The adoption and delivery of a pup can be a very daunting task. And the travel process frequently is the most challenging and complex. We have a very short list of Transport partners that we trust who are experienced, caring and professional. Unfortunately, sometimes even the best run into delays and complications that are unavoidable. There are just so many instances and so many variables of things beyond our control that can happen on the road or during the prep for the trip. Our Travel department staff works tirelessly to try to keep the many moving parts running smoothly but despite their Herculean efforts there is occasionally a bump or two. I have relayed your concerns to the Travel Department manager so that she can review your situation and address any issues to improve this in the future. Thank you again for your feedback. It is always appreciated and is a valuable tool for us to make improvements and improve the overall experience for our customers.
I would have given five stars but Banjo’s I didn’t get (what I’d consider) fair warning about his delivery date. Apparently once I secured his 30 day health Insurace policy, it must have initiated a delivery action. I did have to cancel an over-night stay with an out of town friend to be home for Banjo’s delivery.
By John N.
Response from Pawrade· Jan 27, 2022
Hey John, We are very happy to hear that you are overall pleased with Pawrade and your new furever friend. And we do apologize for the inconvenience you experienced with travel. Safely and efficiently transporting a live puppy is a very challenging task. Especially when you take a puppy first approach as we always do. Our transporters make every effort to get the pups to their new home as quickly as possible so that they spend less time in transit and remain completely healthy and safe. Sometimes the transporters run into unavoidable delays and sometimes everything goes perfectly and they can get ahead of schedule. If they get ahead it's actually a good thing for the pups so they carry on with the delivery. Many folks are eager for their new pup and are happy about an early delivery but we certainly understand how it can be an inconvenience when you have other things planned and we are sorry that this happened to you. We are also passing your feedback on to our transporter so that they can make any adjustments possible to give as much advanced warning as possible in the future.
Finding a puppy on pawrade was relatively easy. The tricky part was getting consistent follow up or feedback on what to expect and when. It was the holidays and I know that time of year can be dicey, but I was the one consistently asking when and what was happening. When I reserved my puppy, the idea was to have a flight nanny bring him from Texas to Washington, however, none could be located so I ended up making the trip myself. It wasn’t ideal but after everything, it turned out fine and our puppy is amazing. He is well bred, cuddly, smart, affectionate and will make a great family pet. We are already in love!
By Amy S.
Response from Pawrade· Jan 27, 2022
Hey Amy, We are very happy to hear that you are so pleased with your new furever friend! And we always appreciate constructive feedback so that we can improve and refine every aspect of our processes here at Pawrade. We are very sorry that the travel portion did not go as smoothly as we all strive for. But honestly you hit the nail right on the head. The extreme volume of travelers due to the holiday season compounded by the thousands of canceled flights (Covid related personnel shortages) made what is usually very routine and stress free into a logistics challenge never seen before here at Pawrade. And we greatly appreciate your patience, understanding, and cooperation. Your willingness to work with our travel reps to arrange you picking up your new pup definitely deserves a huge Thank You! We wish you the best with your new pup and hope we get the opportunity to work with you again.
Our puppy was supposed to arrive December 17, then moved to Des 23. On the 22 nd the puppy delivery called me with another new date. We got him at 5 am Christmas morning. Better communication would have appreciated.
By Kerry V.
Response from Pawrade· Jan 27, 2022
Hey Kerry, We are very sorry to hear about the delays in the travel and delivery of your new pup. But we always appreciate constructive feedback from our customers so that we can make any changes or adjustments possible to improve our processes. The safe and efficient transporting of a live puppy can be a very daunting task. There are just so many variables and "moving parts" that are frequently totally out of our control. Adding to that the extreme volume increases of the holiday season along with additional complications due to covid restrictions and reduced personnel also due to Covid and it made this December a logistics challenge we at Pawrade had never seen before. We are also passing your feedback along to our transportation partners so that they can make any adjustments to improve things in the future as well. And we know that 5 am is awfully early but I bet that made for one memorable Christmas! We wish you the best with your new furever friend and are truly sorry for the delays. Thank you for your patience and understanding.
