Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
The enthusiasm and support of the entire staff was exceptional. Everyone was professional and helpful. We just love Lawrence. He is perfect! Thank you!
By Karen
Response from Pawrade· Mar 6, 2026
Hey Karen, we are so happy that you are so happy. Thank you for choosing Pawrade and best wishes.
Excellent communication by the concierge Lilly to select puppy, would have liked more timely verbal discussions regarding transportation arrangements. Very thorough explanations of expected next steps. Also would have preferred direct contact with the breeder.
By Sarah B.
Response from Pawrade· Mar 6, 2026
Sarah, thank you for the kind words and thank you for trusting Pawrade. Best wishes.
The process was easy, well explained and very secure and structured. My only harp is the lack of breeder support upon purchase. I requested updated photos and breeder updates on development. Took a week to get 3 pictures. Aske for a few more and radio silence. My daughter thought the puppy was AI since the money was gone and getting updates was like picking teeth. Your breeders need to provide a more extensive package of pictures and pedigree once the puppy is paid for. You should send the package to the new family upon commitment of funds. Ceir
By Ceir
Response from Pawrade· Feb 25, 2026
Hey Ceir, Thank you for the kind words. We will be looking into what the delay for pics may have been. We do apologize. And we thank you for your constructive criticism. We are always looking for ways to improve.
Only suggestion would be more communication with a human and less text, other than that it was a great experience
By Robin S.
Response from Pawrade· Feb 25, 2026
Hey Robin, Thank you for trusting Pawrade to help you find the perfect pup. We do tend to communicate in writing because it allows folks to go back and review any information they may not be sure about. Though we do understand that an actual person is always welcome so you can call us and speak to a representative during normal hours.
Seeing my wife's smile, since this is her first pet. Pawrade answered all our questions and even sent us a first time pet owners guide. The only downside was having our puppy delivered at 3AM.
By James M.
Response from Pawrade· Feb 23, 2026
James, thank you for the kind words. We are so happy to hear that your wife was so pleased. Our delivery drivers do keep on the move 24/7 to get the pups home as quickly as possible. On rare occasion they do arrive at late hours but we do disclose this possibility in our Reservation Agreement and Ground Travel Work Order. We know this can be inconvenient for folks but it is what's best for the pups.
Excellent communication. The only reason for no 5 stars was the delivery. It took too long from time of purchase till delivery.
By Shellie A.
Response from Pawrade· Feb 23, 2026
Hey Shellie, thank you for trusting Pawrade to help you find the perfect pup for you. We do try to get the pups home as quickly as possible but there are protocols we have to follow such as every pup gets a head to tail exam by USDA licensed vet and we have a short list of professional, USDA licensed transporters that we use. The pups safety is most important to us and we are sorry that it sometimes causes a little anxiety when folks are eager for their new best buddy.
the only negative i have is the overly long trip my new puppy had because the transport company had quite a few stops to make dropping off puppies before getting to me. the puppy is fantastic
By kathy ann B.
Response from Pawrade· Jan 20, 2026
Hey Kathy, thank you for the kind words and thank you for choosing Pawrade. It is true that it can sometimes take a bit to transport pups hundreds of thousands of miles. But our crews provide constant care and attention to ensure the pups arrive happy and healthy. Best wishes for many fun filled days to come.
Everyone was so helpful and kind throughout the entire process. The only reason I didn’t give five stars was due to a miscommunication on the website. I chose our puppy based on location, and after purchasing him, I learned he was over 60 miles farther away than anticipated. Otherwise, we absolutely love our new fur baby—thank you!!
By Jackie H.
Response from Pawrade· Jan 20, 2026
Hey Jackie, Thank you for choosing Pawrade to help you find the perfect pup for you. It is true that we do list the pups by region so mileage may not always bee 100% accurate. This is because some breeder's may choose to meet at a neutral location like is recommended by law enforcement instead of the actual kennel. I do apologize for any inconvenience this may have caused you.
