PawradeReviews of pawrade.com

Response from Pawrade· Jul 6, 2022

Thank you so much for your review and feedback. What a great name for a great pup. 😍 We wish we could make all the deliveries early but these pups want to get home and to extend their transit to accommodate earlier deliveries can be more stressful than needed for them. We are happy Winston is home safe and sound with you now and getting acclimated so well. We are wishing you so many happy memories with him. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 30, 2022

Thank you for your review and honest feedback. Dog food is definitely something that is communicated to our clients and we are sorry if this was not. 😱 It appears you do have this information now by your account with us however we understand the concerns that can bring. Your feedback only helps us to develop and put our best paw forward. Thank you again for this and we are wishing you so many great memories to be made with your new furry companion. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 29, 2022

Thank you so much for your review. We are so happy Rocco has made best friend status (but we weren't worried). 😍 We are very happy you reached out so we could get that communication going with your transporter and so happy Rocco is home and living life to the fullest now. We are wishing you so many of the very best adventures together. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 24, 2022

Thank you for your review. We are delighted he is doing so well in his new furever home. We are are wishing you all the very best memories together. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 20, 2022

Thank you for your feedback and for your review. We are so sorry your concerns went unaddressed for the weekend. We are working on this as great communication is what we strive for. While we can empathize with you on the type of units used for puppy travel, this is the typical cage unit used. This is because puppies will lay on the soft elements placed in with them but they will also potty on them. While transiting, they may be sitting in this for a couple of hours and it is very unsanitary. The fall-through cage allows them to do their business without laying in it. They do get to get out and move around to get a break from it however it's the better of the options to not have anything in the cage that can be soiled, including pee pads. We are very happy that you have such motherly instincts for this baby already. 😍 I'm sure this little one will be spoiled to the moon and back and I'm sure she will love every second of it. We are wishing you all the best. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 20, 2022

Thank you for your review and feedback. We do strive for excellent customer service. We are sorry that you had less than that. While not all people are aware, for a Shih Tzu, the Stenotic Nares is a common issue as they are a snub-nosed breed. Unfortunately, this is one of those surgeries that are typical of any snub-nosed breed however is not always needed. Your vet will provide the best advice on this. The front canine teeth are usually some of the last to go at around 5 or 6 months of age. Puppies lose teeth and then the adult teeth follow, just like humans. It's pretty rare for baby teeth to fall out and there are no adult teeth behind them, but it can happen. You can expect baby teeth to start falling out around 12 weeks to about 6 months, typically. Kendall may have just lost hers entirely too early. Unfortunately, this is rare, and is hard to detect what puppy will have this issue. Listen to your vet on this however, it may be just a matter of time for the adult teeth to pop through since she's only 10 weeks old. We know it can be an anxious time waiting for those furry babies to come home. While we did get two sets of pictures to you during your wait time, we know there's nothing better than just having them home. We would send out the pics daily if we could but we do have to arrange around our breeders' schedules too and we want them to take the very best care of our pups first and foremost. We'll work to try to make this transition as comfortable as possible. We are so happy Kendall is finally in her furever home and hopefully smothering you in her puppy kisses. We are wishing you a ton of those sweet kisses and so many happy memories with her. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 20, 2022

Thank you so much for your review and feedback. We are very sorry that there was a condition with the puppy that was unknown. We like to be completely transparent on these things. While we require a negative fecal, sometimes transitions can cause certain parasites to rear their ugly head and we do have coverage with appropriate documentation available for certain medications. We'll have a dedicated staff member reach out and ensure you have the appropriate steps in place to request reimbursement for this. You may also reach us at 888-729-8812 and we'll help you out with this. We are very happy Noah is home with you and we are hoping he is loving his new furry buddy, Kearney as well. We are wishing you all some super special memories to be made together. 💙🐶💙 Pawrade Team

Response from Pawrade· Jun 16, 2022

Hello Wendy, We are sorry to hear about your experience and that your concerns went unaddressed. We value our customers and would like the opportunity to make things right. Our Program Director has reached out and left her direct contact information. Please reach back out to her or contact our main line, 888-729-8812 so we may quickly resolve this matter. Sincerely, Pawrade Team Update: Thank you Wendy for allowing us to make this right with you. We are wishing you many happy memories with your beautiful little girl. 💙🐶💙 Pawrade Team