PawradeReviews of pawrade.com

Response from Pawrade· Dec 23, 2022

Yay! We thank you for your review. We understand that having your heart set on one and that not working out can be hard to settle with but we are so happy that you found Draya.. or did she find you? 😉 We hope she is acclimating well to her new home and bringing you lots of puppy kisses and love. We are wishing you so much of both. 💙🐶💙 Pawrade Team

Response from Pawrade· Dec 22, 2022

Thank you for your review and feedback, Alberta. We certainly hope these babies are getting better but your vet would be the best source for diagnosing them. Nothing appeared to be wrong with your pups upon leaving and they have cleared Health Certificates so this may be a stress-related ailment from moving to a new home. We will be here if and when you need us though. In the meantime, don't forget you also have the pet insurance on your babies as well as the Health Guarantee. Feel free to contact us at (888) 729-8812 should you have any questions or concerns. We are wishing those beautiful babies all the well-wishes to get better soon. 💙🐶💙 Pawrade Team

Response from Pawrade· Dec 14, 2022

Hey Winston, Thank you so much for the positive review! We are happy to hear that you are overall pleased with your experience. We also appreciate the constructive criticism and feedback as we are always looking for ways to improve our process. We wish you many happy years with your new best buddy!

Response from Pawrade· Dec 15, 2022

Hey there, Thank you so much for the kind words. We are so happy to hear that your new family member seems to be settling right in! We are also sorry to hear about the orthodontic issue. You are right that it is the most common abnormality and frequently self corrects and rarely requires any intervention. Please keep us posted on your new family member's progress.

Response from Pawrade· Feb 2, 2023

Hey Francisco, we are so pleased that you got the perfect pup for you and that you are overall happy with the process. There are a lot of moving parts in getting a happy and healthy pup to its new forever home and sometimes it does take a bit to get everything together. But we will definitely review your process to see where we can make adjustments to improve efficiency. We appreciate all feedback and thank you for your honest and helpful review!

Response from Pawrade· Dec 1, 2022

Hey Brian, We are truly sorry that there was some miscommunication on the pups tail being docked. We would never knowingly deceive our customers. We do greatly appreciate your feedback so that we can make adjustments so that this does not happen again. In the future we will do our best to ensure that the docking is written in the listing as well as more visible in the pictures. We are happy to hear that you love your new family member and greatly appreciate your kind words as well as your helpful feedback!

Response from Pawrade· Dec 1, 2022

Thank you so much for the kind words! We do try our best to make the process as smooth as possible!