Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
Very happy with the communication and how we received our pup.
By Kevin T.
Response from Pawrade· Jul 6, 2023
Hey Kevin, Thank you so much for the kind words. We are so pleased that you chose Pawrade and that we were able to help you adopt a wonderful pup. Best wishes for many fun adventures to come!
Customer Service is great. Knowledgeable and if the can’t answer rep gets back to you in a timely fashion.
By Joyce D.
Response from Pawrade· Jul 5, 2023
Hey Joyce, Thank you so much for the kind words and positive endorsement. We really do try our best ot make the process as smooth and stress free as possible. Best wishes for many fun adventures to come with your new best buddy.
I thought getting a new pet was though but with Pawrade everything was easy. I had a great experience with them and my pat is amazing, would really recommend it
By Yolanda
Response from Pawrade· Jun 26, 2023
Hey Yolanda, thank you so much for the wonderful endorsement. We are so please to hear that we were able to do a great job in getting you your new furry family member. We wish you many amazing days to come with your new best buddy!
Staff was responsive and communicated often. Manager helped us through transport struggles and was empathetic and followed up well. Good service organization. I would recommend using this group.
By Roch T.
Response from Pawrade· Jun 19, 2023
Hey Roch, Thank you so much for the kind words and honest review. We do apologize for the bumps and greatly appreciate you working with us to get everything squared away. Best wishes to you and your new furry family member for many amazing adventures to come!
Was able to keep track of the process talking to various people along the way. Great puppy and he seems to be in good health.
By Tyler
Response from Pawrade· Jun 6, 2023
Hey Tyler, we do try our best to take out the stress and make the process smooth for our wonderful clients. We are so happy to hear that you got the perfect happy and healthy pup for you. Beat wishes for many amazing days to come!
Working with Pawrade was efficient, my questions were answered, etc. My only complaint is that it’s states that she was microchipped and she was not. I hope they will remedy this. Update: I have been refunded the cost of microchipping. Responses were quick and issue resolved immediately. I can recommend Pawrade and Trustpilot without reservation. And I love my pup. ❤️❤️
By Chris
Response from Pawrade· May 30, 2023
Hey Chris, Thank you so much for the kind words and honest review. We are sorry to hear that there is a problem with the microchip. There are several possibilities including a failed chip. In any case we will make it right for you. I have reached out to you in the message center to resolve this. Best wishes for many fun adventures to come with your new best buddy!
I gave Pawparade a 4 because the woman Amber that help us find our furbaby was amazing she went above and beyond !! However the scheduling system is awful and the liason was a bit unaccomodating and a bit rude!! The young men that delivered us the pup were awesome as well!!
By Rtaylorprofaol.com
Response from Pawrade· May 27, 2023
Hey there, We are so happy that we were able to help you adopt an amazing new furry family member. And we are sorry to hear that there were some issues in getiing your travel scheduled. We will be looking into those details and addressing what may have occurred to make sure it does not happen again. Thank you for your honest feedback. We will use this as an opportunity to refine and improve our processes. Best wishes for many amazing days to come with your new best buddy!
The people who work for Pawrade were all very helpful when I needed any questions answered about adopting a puppy! The site is well organized and easy to navigate. There were many puppies I got to see before I decided on the puppy I wanted. The whole process was relatively easy and all done online. My puppy was delivered to our home safely in a timely manner. We were very pleased with our cute puppy. He was all that we expected and more! I recommend Pawrade for their organized site, helpful agents who could answer questions, and many helpful insights about puppies!
By Denise L. S.
Response from Pawrade· May 22, 2023
Hey Denise, Thank you so much for the wonderful and detailed review. I am sure lots of folks will find it very helpful in deciding to trust Pawrade to help them adopt the perfect pup for them. We really do try to take out all the stress and make the process as smooth as possible. Best wishes to you and your new furry family member for many amazing days to come.
