Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
Yes I am so happy that I went with this site because everything I was told happen so. No surprise Thanks so much my puppy is doing great
By Elizabeth V.
Response from Pawrade· Jul 31, 2023
Hey Elizabeth, We are so pleased to hear that all went so well for you. We really do our best to make the adoption process smmoth and stress free. Thank you for the kind words and tank you for choosing Pawrade.
Overall an amazing experience, but I had a little issue with the last minute arrangements that force me to travel slightly far from where I live which ended in some extra setbacks that I did not expected. I think in the cases where large travels are involved some things have to be slightly better planned on advanced.
By Debbie W.
Response from Pawrade· Jul 31, 2023
Hey Debbie, thank you so much for the thoughtful and honest review. We are so happy that we were able to help you adopt your new furry family member. And we do apologize for the hiccups. Best wishes to you and your new furry family member for many fun filled adventures to come.
All I can say is I finally got my puppy. The company is very strick with their rules.
By mary F.
Response from Pawrade· Jul 25, 2023
Hey Mary, We are so happy that we were able to get you the perfect new furry family member. Our process is designed to make sure that all our wonderful clients get their pup in a completely safe and secure transaction and that the pup is in perfect health before delivery. We do stick to our proven protocols that are the key to success. Best wishes to you and your new best buddy for many fun filled days to come!
Easy process. Communication between customer service was good. I did not like that I was not able to have the breeder’s information until the day before because I was picking up the puppy from out of state.
By Nicky
Response from Pawrade· Jul 14, 2023
Hey Nicky, Thank you for the kind words. We work so hard to make the process smooth and stress free as well as safe and secure. Keeping all the information private until the conclusion of the adoption process is one of our protocols that helps us to do that. Thank you for your patience and thank youfor choosing Pawrade.
-Good holistic experience -good communication and updates Good travel communication w Shannon - overall very pleased and would recommend
By Bryan P.
Response from Pawrade· Jul 11, 2023
Hey Bryan, thank you so much for the kind words. We are so pleased to hear that all went so well for you. We do all we can to make the process as seamless as possible. Best wishes for many fun adventures to come.
Overall the process was extremely easy! There were moments that I got frustrated with the communication not being entirely accurate. And I was a bit upset that I did not receive the vaccinations paperwork with the puppy. I had to ask about it and was sent a screenshot which is not acceptable. So I had to request a hard copy. Hopefully I’ll receive that soon??
By Me
Response from Pawrade· Jul 10, 2023
Hey there, we are so pleased that you chose Pawrade to help you adopt your new furry family member. We really do our best to make everything go smoothly and apologize thta you may have had a glitch. Typically all the documents are digital and permanently stored in your Petpay account so that you can view or download them at amytime. Thank you for the honest review and thank you for chooisn Pawrade.
This would be an easy 5 STAR, if not for travel. Every customer service rep. and manager was knowledgeable, prompt to respond, and helpful. Travel concierge was a nightmare. She couldn't respond in a timely manner, and repeatedly said everything would be fine with dates but then scheduled them on a date unavailable for travel. We had to drive 1,920 miles round trip last minute to the breeder to get puppy in the time frame that was laid out over 2 weeks early. On the bright side the breeder was amazing and super kind. Pawrade was amazing, but they need to adress that travel concierge rep, or outsource it to someone capable. Overall I would use them again as long as they could get me someone else to go through travel booking.
By Eric C.
Response from Pawrade· Jul 10, 2023
Hey Eric, We are so pleased that we were able to help you adopt the perfect new pup for you. We do sincerely apologize for the travel issues and I am currently reviewing everything so that it can be appropriatley addressed. We appreciate all feedback as it gives us an opportunity to make adjustments to further improve our operations Thank you for the kind words and thank you for choosing Pawrade.
Pawrade.com was fantastic. Great customer service! The specific breeder was difficult to work with but the Pawrade.com staff did everything they could to make us and our nrlew puppy happy!
By Beth
Response from Pawrade· Jul 10, 2023
Hey Beth, Thank you so much for the kind words. We really do put in all the work to make the process as smooth as possible for our wonderful clients. We will also be reviewing everything and will address any issues. Thank you for choosing Pawrade and best wishes for many amazing days to come with your new best buddy.
