PawradeReviews of pawrade.com

Response from Pawrade· Jun 17, 2026

Hey Doris, thank you so much for the very genuine review. We really do work so hard to make the process smooth and worry free. Best wishes.

Response from Pawrade· Jun 17, 2026

Hey Lori, thank you so much for the thoughtful review. Payment in full is the standard for online purchases. Also we do not even accept "app" type payment methods that scammers require. We only accept credit and debit cards so you always have some recourse.

Response from Pawrade· Jun 10, 2026

I apologize for any inconvenience. Please reach out to us in the Message Center and we will immediately email you any documents you may be missing. Or you can log into your PetPay account, go to invoices, click details on the travel invoice and scroll down to all your documents that are permanently uploaded. From there you can view, download or print all your documents. I am sorry I can not identify you from your sign in here on Trustpilot.

Response from Pawrade· Jun 2, 2026

Patricia, thank you for choosing Pawrade. And thank you for the honest review and the constructive criticism. We are always looking for ways to improve. Currently our concierges will happily answer any questions you may have before purchase such as kennel/home raised. We will certainly consider adjusting our listings to provide more information initially.

Response from Pawrade· May 26, 2026

Hey David, thank you for trusting Pawrade and best wishes.

Response from Pawrade· May 18, 2026

Hey Jeff, Thank you for the kind words and thank you for the constructive feedback. We are always looking for ways to improve and certainly will be taking your advice to heart. Best wishes.

Response from Pawrade· May 18, 2026

Hey Jeff, we do apologize for the less than Ideal delivery time. Our crews do travel 24/7, only stopping for fuel and bathroom breaks to get the pups home as quickly as possible. If they do arrive at an odd hour it is most important that the pup is accepted into its new home as quickly as possible. while it is inconvenient it is what is best for the pup and that is one of our primary goals. Even though this does not happen often we do fully disclose this. Thank you for choosing Pawrade and thank you for your honest feedback.

Response from Pawrade· May 11, 2026

Hey, Kathleen, we do apologize if our process was a bit confusing for you. We do have some different folks that all work together to make sure the process goes smoothly. We are so happy that all went well for you and your new furbaby. Thank you for trusting Pawrade and best wishes.