Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
We love our new puppy. Customer service needs improvement. Pawrade needs to verify all information from breeder before posting it online.
By bookfinder
Response from Pawrade· Apr 29, 2024
Hey Bookfinder, thank you for the honest review. We are so happy that we were able to help you adopt you wonderful new pup. We will be reviewing the details of your adoption and take it as an opportunity to make improvements. Best wishes to you and your new furry family member.
Everything exactly as described. Puppy appears to be perfectly healthy and vigorous.
By David K.
Response from Pawrade· Apr 15, 2024
Hey David, We are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.
What a great experience, I would recommend this service to whoever is thinking of using it
By Ron
Response from Pawrade· Apr 12, 2024
Hey Ron, thank you so much for the kind words. And thank you for trusting Pawrade. Best wishes for many fun filled adventures to come.
After reading the negative reviews, I decided to wait at least a month before posting my own. My experience with Pawrade was relatively smooth. They were very responsive and upfront about the health and status of my pup. The timeline went as expected, the only improvement I would suggest is the communication from the drivers, as I opted to have my pup driven to me. I hadn't heard anything about how her head-to-tail checkup went to ensure she was healthy enough to travel. This would've been on a Sunday, and I was only notified on Thursday at 6pm that they would be arriving six hours later at midnight with my puppy. So, slight gap there, but since we were expecting our puppy, it wasn't a huge deal. Unless something major happens, the 30-day insurance is worthless and expect to fully house-train your pup. Overall, I'd say we were lucky and are very happy with the new member of our family.
By Emily B.
Response from Pawrade· Mar 26, 2024
Hey Emily, thank you so much for the kind and honest review. We are so happy that you trusted Pawrade and that we were able to help you adopt an amazing new furry family member. Our drivers typically reach out soon after the pup is picked up and give you an ETA. I do apologize for that and will be looking into what may have happened there. Best wishes!
Camilla is a very sweet cuddlely puppy. She is adjusting to outside noises. Great vet check today. Changed her name to Kasey. Recommend the air transfer. She was not too stressed out by it!
By Susan M.
Response from Pawrade· Mar 26, 2024
Hey Susan, Thank you so much for the kind words. We are so happy that you trusted Pawrade to help you adopt an amazing new furry family member.
Concierge di great job letting me know what to do and when they would not be available to speak with me. Only real complaint was seemed like a lot of repetitive information and reminders.
By BMac
Response from Pawrade· Mar 26, 2024
Hey BMac, Thank you for the kind words and thank you for choosing Pawrade. We do send quite a bit of information but we want to make sure all goes smoothly and that you have all the best info possible to be ready for your new pup.
With the exception of a few breeders not taking down puppies that were already adopted, which resulted in our losing out on selected puppies, the concierge was extremely responsive and helpful. That said, the process was smooth, easy, and well executed.
By Carol E.
Response from Pawrade· Mar 26, 2024
Hey Carol, Thank you so much for the kind words and thank you for trusting Pawrade. We are so sorry that we may have disappointed you a bit with hope of a particular pup. We are looking into ways of updating our listings more efficiently. Best wishes to you and your new furry family member.
I am extremely pleased with the outcome. I love my puppy. I had no worries I would be ripped off with Pawrade’s involvement.
By Joseph H.
Response from Pawrade· Mar 18, 2024
Hey Joseph, Thank you for choosing and trusting Pawrade. We really do put in all the work to make sure you get thte perfect pup in a completely safe transaction. Best wishes to you and your new best buddy.
