Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 483 reviews with 4 stars · Clear filters
Everyone was amazing! The only issue we had was getting her to us due to all the flights being canceled which was not their fault. We decided to have our puppy drove to us and it worked out well.
By Jackie
Response from Pawrade· Aug 4, 2024
Hey Jackie, Thank you for the kind words and thank you for trusting Pawrade. We do apologize for the travel glitch and greatly appreciate your patience and understanding.
Great pup delivery people great also.
By Robert M.
Response from Pawrade· Aug 4, 2024
Hey Robert, Thank you so much for the kind words and thank you for trusting Pawrade. Best wishes for many fun filled days to come.
Overall, I had a really pawsitive experience with Pawrade! I appreciated having so much context about my puppy upfront, before making the decision to reserve her. It’s clear that Pawrade puts the animal’s wellbeing first - from their no puppy mill pledge, to ensuring the puppy is cleared by the vet before coming home, to the health guarantee and initial month of pet insurance right out of the gate. I did have some communication challenges with the rep who coordinated my pickup, which is why I rated 4/5 stars. It’s possible that a different rep would have made the experience perfect all around.
By Katy Z.
Response from Pawrade· Aug 4, 2024
Hey Katy, Thank you so much for the kind words and thank you for choosing Pawrade. We do sincerly apologize for any glitches in the travel process and appreciate your honest feedback. Best wishes for many fun filled days to come with your new best buddy.
Everything was smooth with help from ad visors except when transporting need to ad vise when yor pup is picked instead of waiting till all are picked up and on their way
By Virginia B.
Response from Pawrade· Aug 4, 2024
Hey Virginia, Thank you for the kind words and thank you for choosing Pawrade. Our transporters always reach out with an ETA for our clients once they have your pup on board and have mapped out the route for the pups so that they can give an accurate time of delivery. Best wishes for many fun filled days to come with your new best buddy.
I love my puppy, she is a sweet addition to my family. My puppy concierge was helpful and got back to me as quickly as he could to answer my questions. My misgivings were caused by the cumbersome communication via their website instead of direct emails.
By Jacqueline C.
Response from Pawrade· Jul 22, 2024
Hey Jacqueline, Thank you for choosing Pawrade. We are so happy that we were able to help you adopt a wonderful pup. We do use our proprietary message center for communication so that all of our staff can see the full communication and be able to help you in the hours that your concierge is off. Personal direct emails would not allow us to do that. I hope I explained that well and thank you for understanding.
First of all I want to commend the puppy concierge team. Tara, Holly and especially Emily. You were wonderful during the puppy purchase! Thank you! It was confusing how to enter a coupon. Maybe you should let people know they need to call with coupons. Thank you to Emily who gave me final direction how to activate insurance and when to make vet visit. Once I was turned over to the Travel department communication was very poor. I was never told the date of vet appointment and needed to pay travel arrangements weeks before travel was even scheduled. Finally Told vet visit was Friday. On Monday, when I asked, was told they were waiting for vet appointment to be reviewed? By Pawrade. Unacceptable that vet visit was Friday and on Tuesday I find out she was bitten by a litter mate. Also Vet visit must be done within 72 hours but no actual travel arrangements have been secured? Seems that the travel department has little to no information and/or control regarding puppy travel. And finally, why not work only with travel companies that offer GPS?
By Robin
Response from Pawrade· Jul 15, 2024
Hey Robin, thank you for choosing Pawrade and thank you for the honest review. We are so happy that we were able to help you adopt the perfect pup for you. We also do apologize for any speedbumps in the road. There are a lot of moving parts the get a happy, healthy pup across the country to its new forever home. But we really do try so hard to make the process smooth for our wonderful clients. Best wishes for many fun filled days to come with your new best buddy.
The whole process was relatively seamless. I gave four stars vs five as I did experience an issue with an overcharge, but they refunded my money and provided a cost breakdown after I requested it. Since my airport has an embargo due to our lovely heat (was an all-time record of 120 a few days ago), they sent my puppy via ground transport. That worked out well, except they drive 24 hrs a day, arriving to our home at 2:30 AM. I had to set an alarm to wake up so I was ready for them to drop her off.
By Vernelle
Response from Pawrade· Jul 15, 2024
Hey Vernelle, Thank you for choosing Pawrade and thank you for the honest review. We do apologize for any accounting issue that may have occurred and we are happy to hear that we quickly corrected it for you. Best wishes to you and your new furry family member.
They were very meticulous in every step of this purchase.
By MATTHEW B.
Response from Pawrade· Jul 15, 2024
Hey Matthew, thank you for the kind words and thank you for choosing Pawrade. Best wishes to you and your new furry family member.
