Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,080 reviews
PawradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 110 reviews with 3 stars · Clear filters
Needs better communication
By Mr S.
Response from Pawrade· Jan 1, 2022
Thank you for your feedback. We do not believe in outsourcing to call centers and the Holidays are always a challenge due to higher demand while also allowing our employees time to spend with their own families. We'll make sure to pay close attention to ways in which we may improve upon our communication. We are glad we were able to connect you with Sugar Plum.
The puppy was delayed twice so I was very nervous but once he was on the way he was here within 24 Hours and he seems happy and healthy and I'm very pleased with everythingeverything
By Angela M.
Response from Pawrade· Jan 25, 2022
Hey Angela, We are sorry to hear about the travel delays. We know it can be very disappointing and frustrating when you are so looking forward to meeting your new best friend. It is however extremely challenging to deliver a living animal as safely, and efficiently as possible. We at Pawrade have a very short list of trusted transporters that we know are experienced, caring and professional. Sometimes even the best run into unpredictable issues and delays. We always stick to our puppy first approach which can sometimes slow things down a bit. But ultimately a happy, healthy puppy is our most important concern. We are very pleased to hear that you are very happy with your pup and that once they were on the way they arrived very quickly and in great shape!
Pawrade was great with helping find the best puppy that we wanted with their vast range of breeders all in one place. Only negatives that we encounter was a lack of communication, and responding to our requests. Example we asked for pictures, we received two the week after we purchased him and then received one the day prior to picking him up. Was a span of 1 month from purchasing and then receiving our puppy. Lack of communication with the breeder as well until days before pickup. Food that was recommended by Pawrade was inaccurate and even the breeder at pick up said, yea you're the 3rd buyer who was recommended that food that he's clearly not even on. One last thing, if an employee is going to be off for sometime, maybe relay information to another worker, not just let emails build up and then apologize weeks later. Thank you.
By Mark L.
Response from Pawrade· Dec 7, 2021
Mark, we are sorry to hear you were not pleased with the communication. We have reviewed your messages with our team and there was only one instance where our team took longer than 24 hours to reply, there was never weeks of no communication. On the evening of the 15th you asked a question and we responded the morning of the 17th. Outside of that one message, our normal response time was a few hours and in some cases a few minutes. With regards to the delay in receiving pictures, we do apologize as the breeder sent updated pictures directly to one of our team member's email instead of through our message portal where it could have been monitored by other staff members. Since that team member was off for a few days, there was a delay in receiving your pictures, sorry about that! We have reached out to your breeder to discuss the food issue as that information was provided to us directly from the breeder. It's important we have the correct information to pass along to our new puppy parents. We are delighted to hear that your puppy is doing great and wish you the absolute best in your journey.
We were lucky to find a wonderful breeder and flight nanny service to bring him home, but I do not have a good report on Pawrade themselves. When you reach out expressing interest in a puppy you will be put in touch with the equivalent of a used car salesman. They will tell you everything you want to hear and promise you the moon, but cannot back up what they promise. In the end you will be left waiting weeks to finally get your puppy home and with unanswered questions, texts and emails. Even something as simple as being promised pictures while we waited, never happened. Once they have your money the customer service disappears. We wouldn't trade our little guy for the world, but I would STRONGLY recommend looking for a local breeder (there are other platforms to get you in touch locally) before dealing with this company.
By MR
The ground transport took eight days. I had to check for a ETA which was poorly managed.
By Maefrances H.
While I felt better purchasing a dog with a service like Pawrade (avoiding scammers and puppy mills!) I did have a mediocre experience regarding the health of the dog. For the high price point of adopting a mixed breed dog, I would have expected him to arrive up to date on shots like Bordetella and to not be struggling with parasites. But I had to put him on medicine as soon as he got here after my vet appointment, and take care of numerous other shots that they gave him too early to be effective. I’m concerned that the breeders here are getting away with less than ideal practices and not checking their dogs thoroughly before leaving, even though they may not be puppy mills. Im disappointed at the lack of empathy from the breeder when made aware that their dog had to go on medicine when he clearly got it from their breeding farm. I think the breeders should have more repercussions or accountability when it comes to not keeping their dogs in good health.
By Rachel
Response from Pawrade· Nov 15, 2021
Rachel, we are having trouble locating your purchase with just a first name. We submitted a request through TrustPilot for additional information from you. We'll need that to locate you in our system.
I purchased my Bernese Mountain Dog Ben/Brandon (Now Raider) from Pawrade. Positives: The first part of the process was fantastic. Everything flowed smoothly and communication was great. My travel concierge Renee was awesome and helped me through the ins and outs and many changes to the transportation process. Once I heard from the carrier driver, he kept me up to date well and delivered a happy puppy who appeared to be healthy and well cared for. Several Issues: 1 - There was a significant gap in communication after I was told he was being picked up from the breeder that day (a message Saturday morning) until the owner of the carrier called me Monday afternoon. For over 48 hours, I was unaware of my puppy's whereabouts and condition. 2 - Carrier informed me the breeder provided a significantly insufficient amount of food for Raider's journey and had to supplement from food he had for other dogs. 3 - At Raider's initial vet appointment, as required, the vet indicated Raider was not in fact up to date on vaccinations as is promised as part of the requirement to not vaccinate in the first 10 days. As a result, Raider has to quarantine for 10 days until he can be vaccinated as needed. 4 - The AKC registration identifies the breeder with one name but his vet paperwork actually states he came from a broker (and one that was referenced on the Humane Society Bad 100 report). His name on Pawrade was Ben but his paperwork says Brandon. 5 - I was told the breeder uses their own carrier for ground transportation and the owner of the carrier is actually a puppy broker in the area as well. I am not convinced Pawrade actually does enough with their No Puppy Mill promise.
By Joni K.
Puppy is much older than 15 weeks and 15 lbs, does not look like the pictures, Do not bother with investigating, we aren't looking for any resolution, we are ok with the dog, it is fine we will not want to have dealings with this company ever again, we will give this guy all the love in the universe and then some. However he is definitely not the one pictured.
By K.T.
Response from Pawrade· Aug 15, 2021
Our reviews certainly speak for themselves as we take a puppy first approach which leads to very satisfied buyers and healthy puppies. We are sorry to hear you are not satisfied. We take pride in making sure every customer is happy and every puppy is healthy and legitimate. We will review your transaction in great detail and will respond once our investigation is complete.
