pawhutstore.comReviews of pawhutstore.com

Payed for a part sent part K seedpots I orderd Nx4 perches they said will send the correct order what did they do sent out 4 K seedpots even on line order shows NX4 getting a joke sent pic ciculed around the part N don't the warehouse know the diffrece between a seedpot and a perch then cluless

I bought a PawHut 80L automatic litter tray which has litter bags and a perfume/aromatherapy with it. The litter tray itself is great but when I've contacted PawHut to find out where I can get the litter bags and aromatherapy again they just say they don't know and it comes with the initial litter tray which is really weird! The customer service has been terrible so I'll just have to find ways to refill the items myself.

Absolutely disgusting company to buy from. Bought a ‘used but new’ dog crate and it came unbelievably damaged. Not even worth a £10er. Came with no screws, no feet, and just absolutely awfully packed when arriving with me. They clearly DO NOT check their returns before re selling and have mugged me off big time ! I was supposed to be having my puppies today and they can’t come now because of this absolute awful company screwing up my order! AVOID AT ALL COSTS - also reporting this company as now I have to wait until 13th march just for my money back- absolute con!!

Appalling product & appalling customer service!! Brought a outdoor cat huts. The wood was painted so poorly, it won't last a winter season. The hinges were fixed on wonky & the base plate was also poorly painted & had no middle support. For £60, an absolute mess!! Contacted customer service, their response was "thank you for your painting suggestion ". Terrible!!

We purchased a paw hut large stroller in November 2025 and used it once. Today when folding the stroller flat. The left arm joint snapped. Having rang paw hut today I discovered they do not stock spare parts 18 months old and no spare parts. Poop to say the least

Can't even build it.

Received a PawHut cat tree as a gift. 1 of the 3 joining bolts was incorrect -threading/visibly different to the other two. Asked for a replacement, sending photos to show the tree was brand new & the in/correct bolts. As other reviewers have found, customer service refuse to support their product without order details and I didn't want to involve the purchaser. I can't understand why a company would not see gifting as a valuable introduction to their products - provided that any.faults are rectified easily/promptly.

Deshechos totales y muuuy caaaro segun calidad/precio, aunque de lo primero no tiene absolutamente nada, casetas hechas de los residuos y al parecer por unos ciegos o autistas, vendida como un duplex en Altea Hills... Casetas nuevas y ya para reformarlas por completo: madera, pintura, detalles, cortes, etc. Tengo muchas imagenes para compartir del deshecho este que he comprado por primera/uica/ultima vez...