Paw.comReviews of paw.com

As with others, I wish I had read reviews ahead of time. I placed an order weeks ago and it is just sitting "confirmed". Had I known it wouldn't be delivered within a reasonable time of ordering it (or if the product was back ordered) I would have gone to a brick and mortar store or chosen another vendor. Upon trying to contact PAW.com to get a status report or cancel my order, I've received zero customer service (as in, no one has responded to multiple emails, phone calls, or call backs). *Update: within 24 hours of posting negative reviews, I had a response from the company and a resolution to my issue. It wasn't exactly what I requested (so they still aren't listening to me) but it at least acknowledged my problem.

They sent us a small blanket, if you can call it that, its more like a rug. We had ordered a large. No-one will pick up the phone in 4 days and they do not respond to emails. So, the blankets you see that look soft and draped/wrinkled nicely over couches and beds must be a mock blanket, what you get is this thick hard rug-like thickness. Of course its waterproof, you would have to have an elephant to seep through to the bottom. My wife convinced me to spend nearly $190 and I get thier small size which is useless to me since we need to cover an 80in couch. At this point I hate these people, I hope that was the marketing they wanted because they seem to have bad reviews EVERYWHERE, with good reason. And next we'll go to Amazon reviews and the BBB as companies like this deserve the TRUTH about their terrible business practices to be public so others dont get treated this way and duped out of their money. In 2022 if you cannot provide BASIC customer service you are not professional enough or good enough to be in business. Consider instead to continue in your garage and sell on Ebay if you are going to work like you do. Although I dont think they will withstand the test of time. Disappointing to say the least

I have still not received my pet bed and cannot get hold of the company

I placed my order online via PayPal for the XL/Giant dog bed. Immediately after getting an email confirmation (25 minutes), I tried calling them at 800-607-1865--NO ANSWER Sent an email requesting the order be cancelled. I went online and placed a 2nd order for the Large dog bed, within 30 minutes of each other The next day, I received an email that Giant bed was shipping. Called and spoke to Maurice/Morris who advised he could not stop the shipment, but he would send me a return label that I would get in 5-7 days. Received the bed, NO label sent. Tried calling 800 number, NO answer. Resent my cancellation email asking where label was---NO RESPONSE Called again the next day, sent another email--NO RESPONSE or ANSWER Contacted Paypal for help resolving because at this point I think the place has closed their doors. Called again and finally got Maurice/Morris--asked him where was the return label. He advised since I had contacted Paypal he could NOT help me. I reminded him that over a week ago he was sending me a return label, and they had not been involved at that time. He immediately got defensive and HUNG UP the phone on me?!? Who does that? I notified GMA who featured their product on their show, which is why I purchased from them. This company has failed miserably when it comes to customer service. They are rude, unresponsive, and unprofessional. Had I read reviews about this place prior to placing my order, I would never have given them my business. Paw.com may make a decent product, but how you treat your customers will put you out of business faster than anything. Im the operations manager for a multi million dollar company, and I would fire every employee that mistreated a customer as they have done me. All I asked for was a return label, which they advertise as part of their selling tactics, for a mistake I made. * BUYERS BEWARE---BUY ELSEWHERE ***

I have paid just under £25 over a month ago and STILL NO DOG BED!!

Purchased a bed, kept checking tracking showing not dispatched, contacted company, message back from Reno Mascorin, saying being processed. Then site email disappeared, no more messages, but month later another payment pending from my account for another similar named site, bank said a link had been clicked and a direct debit had been arranged ?, bank very helpful check your accounts. No dogs bed.

Ordered a pet bet on the 28th of july took the money out of my account waited 6 weeks to email them to tell me it’s ok you will will receive the bed soon then I get a email from them on the 12th of September to tell me the cards been declined really poor service I would avoid this company they fob you off with excuse After excuse don’t even deserve a one star to be honest

I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.