Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
339 reviews
Paw.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...
Paw.com (paw.com) has 339 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 119 reviews with 1 star · Clear filters
Ordered in may. Never received my goods. Emails sent with no response.
By Karen P.
Response from Paw.com· Aug 1, 2022
Hi Karen I just wanted to confirm you ordered from Paw.com since it looks as though you're located in the UK and we do not ship internationally. We also have no record of receiving any communications from you. If you could please contact our support with your order number, we will definitely assist you. Have a PAWtastic day and hope to hear from you soon!
Steal from content creators without paying, do not support this crap company
By Hannah
This is a joke!!! It's nothing like the pet bed advertised. What a waste of money!! Not worth returning as I would have to pay for it. It's not fit for purpose.
By Emily H.
Response from Paw.com· Jun 15, 2022
Hi Emily, Thank you for your review! I just wanted to confirm you purchased from us at Paw.com since it looks as though you may be in the United Kingdom and currently Paw only ships within the United States and Canada. We also provide return shipping labels for our Customers returns so you would not have to pay for it as long as it's within 30 days of purchase. Please reach out to [email protected] with your order number and I will be more than happy to address any of your concerns.
These guys suck!!!! Say they ship 1-2 business days after ship….. sent 2 emails after over a week…. Zero response. They say they are Canadian based, which I now doubt. Bed better be good quality! Update May 4, 2022-bed received. Says to give memory foam a day or two to fully decompress. Let me tell ya, it DOES not. I paid for an orthopaedic dog bed, I got a fuzzy mat for $189. To add insult to injury, they screw you over by not letting you return it after the packaging has been opened. Sleazy call on their part, as the memory foam is not memory foam, but you don’t find out until after it’s opened. Don’t waste your money!!!
By Leanne C.
Response from Paw.com· Aug 24, 2022
Good Afternoon Leanne and thank you for your review! I would be more than happy to look into your order..if you wouldn't mind sending a request to [email protected] and mention in the subject Trust Pilot review I will take care of it personally. Have a PAWtastic day!
THE REAL WEBSITE IS CALLED paws.com, NOT paw.com!!!!!" Please be careful as rogue websites are set up with just one letter, number or symbol wrong to trap people. If you've used the wrong site, please report it so that it can be taken down.
By Andy K.
Response from Paw.com· Aug 24, 2022
Hi Andy thank you for your review! Paw.com is correct however there are other illegitimate companies that have used our contact information. This site is for Paw.com/Ca.Paw.com reviews and we are in no way affiliated with paws.com. I would be more than happy to look into your order if you have purchased with us..f you wouldn't mind sending a request to [email protected] and mention in the subject Trust Pilot review I will take care of it personally. Have a PAWtastic day!
The product may be great but I can’t be sure due to the terrible customer service. I placed an order for this awesome looking blanket. Right after I hit submit I realized that Apple Pay put in an old address. I immediately contacted the customer support via email to let them know the correct address. I received no response. I waited a bit and emailed support again. No response. I called and left a voicemail. No response. Then the blanket shipped to the old address in another state, and has never been seen, even after contacting the current resident at the old address. I was billed of course. Then I got a finally got a follow up on 3/3/22 to the customer service request I had started 2/13/22 after playing the order. It didn’t offer any solution, it was an automated response asking if they had resolved my concern. I related what happened, and once again, no response. So bottom line, as far as I can tell I am out $116 unless the product somehow reappears, and even then I’ll need to pay shipping to have the occupant at the old address ship it to me. Paws.com may have great products, though I can’t vouch for that as this was my first order, but good luck if you need any help.
By Carl C.
Scammers. Quickly take your money but no rush to send product which they say is uk based. Tracking states package is coming from China. Customers services told me to pray when I asked for a refund.
By Sarah B.
I placed and order, money was taken from my account. Never received an order confirmation or shipping confirmation. I sent an email and received a basic support email back saying request for support was closed. If you phoned the number the customer service agents were very nice but they only thing they could tell me was that my order hasn’t shipped yet. I waited weeks for any sort of an update but nothing and finally just requested a refund. I will not be using this company again.
By Amanda P.
