Paul Davis RestorationReviews of pauldavis.com

Paul Davis was hired by my condo association to do remediation after the flood.They let 3rd party workers that were unvetted and unsupervised into my unit.During that time they went through my files and found the key that was locking my high end road bike to the wall and took it. The replacement value is $5000. When I spoke with the office , I was told that they were not responsible.

The company is the worst I have ever experienced. The staff are completely untrained and do not know the basic principles of their work. Two days ago, the residential apartment where we live was flooded due to a burst water pipe. Because of the delayed action to resolve the problem, water flowed into the apartment units for hours. My spouse and I spent hours removing the water from our unit and cleaning it. Unfortunately, the staff of this company, in their incompetence, brought the dirty water collected in the hallway into our unit without our permission and emptied it into our bathroom. During this careless act, the dirty water spilled into our apartment, which we had worked so hard to clean, ruining all our efforts.

I had a very disappointing experience with PaulDavis Restoration Experts (Birmingham store). The company’s customer service is terrible. They have been extremely unresponsive and unhelpful when it comes to addressing concerns or resolving issues. I have been waiting for a refund they promised months ago, but they keep delaying with vague excuses (e.g. short staffing, lost check). Every time my insurance agent called, he was either told the person who can help is unavailable or given a generic response about how they’re 'working on it’ or ‘have sent the check’, which was never received and did not have tracking number! And, every time I called the corporate office to escalate the issue, I was told they would pass it on the local office and someone would contact me regarding the issue, and I never hear back! This is unprofessional and unacceptable, especially when it comes to handling their customers' money. If you’re considering using PaulDavis, be cautious. Their lack of professionalism and disregard for customer satisfaction is alarming. I would not recommend them to anyone looking for reliable and honest service.

Do not use!! Sales bait and switch. Have now shown up as promised twice to complete work. They have insurance check and have no incentive to complete work. Meanwhile left without use of bathroom and kitchen for a month now.

Paul Davis was hired in March of this year to complete a demolition and mold remediation of my flooring at my rental house. The job should have taken a month at most. We are at nearly 6 months and they have not completed the job. There have been numerous people in the lead of my job who no longer work there and so many delays. The latest person who was hired about a month ago assured me my job would be top priority yet I can’t get a call back. The receptionist suggested yesterday I consider hiring another company because they were simply too busy. Yet they cashed a check from my insurance company 7 weeks ago in which I was to sign upon job completion but they cashed it anyway. They claimed ignorance thinking a signature on the back of the check which came from another office was mine. Basically they committed a felony. Meanwhile my floors are visible to the crawl space, I can’t go in the home and I’ve been paying a mortgage on an unoccupied home for 6 months also delaying the sale. I don’t understand how a company can get away with all of these egregious acts.

We had a small garage fire. It was approximately a 5 to 7 week job. It took them 2 years to complete the job. They did not replace the 20 inches of insulation in the ceiling as per the contract. Promised repairs for weeks. Then we’d find out they had not even ordered the materials. It was a horrible wait and would NOT hire them for any restoration !! There were a couple men who worked hard and kept their word… we’re grateful to them. The fire was Oct. 2021 and the repair was “ finished” Oct. 2023

Nothing but headaches, more than a year after My insurance company selected Paul Davis to do some restoration work when my water heater broke summer 2023. Their work was very subpar, horrible communication, they did not arrive when they said they would and they did not even complete everything they stated that they would. In any case, at the end of the job, they emailed me stating that the work was completed and that payment had been made in full (handled by my insurance company). In May of 2024 (almost a year after the work), a member of their finance team reached out saying there was still a balance. I responded questioning this but they did not bother to respond. In August of 2024, I received an invoice for the balance. When I questioned this, I was basically told that they made a mistake in telling me that everything was paid in full and after some back and forth and me stating that this seemed fraudulent and like it was their mistake, they threatened to take me to collections if I did not pay it.

The estimate they wrote was way over the top on many really easy items and super low on the important ones (tile, carpet and drywall) They initially said the upgrades I wanted to do would be fine and that I could do much of the work myself. As soon as the check came in, they insisted I could not do ANY of the work myself, even as a licensed contractor and with the blessing of the insurance and mortgage companies. Even work that was adjacent to the repair they insisted on doing. This 12 weeks after the date of loss and on the day they were supposed to send a contract. I had spoken in person and in my house with two project managers and the estimator, all of whom agreed that it would not be a problem for me to do some of the work as well as the upgrades I wanted to install, on my own. Guess they figured after making me wait so long and knowing that the check had just come in that they could strongarm me into a agreement the benefitted only them. Maybe they forgot who owns the house. Will never work with or recommend them to anyone.