PathlightmgtReviews of pathlightmgt.com

STAY AWAY! The service from Pathlight Management is horrendous. Nothing gets done quickly because they bid out the work looking for the cheapest company to do it. Most of the tech companies hate working with them as well. It took 46 days from move-in to get a working oven. That's just one of 6+ issues from the get go. I have a minor issue now and won't get service for more than a week since I put the work order in. And by the way, Pathlight is owned by Home Partners of America which is owned by Blackrock. Explains a lot. STAY AWAY.

Maintenance has been a nightmare. Pathlight is slow to respond initially and even slower to get issues resolved. Our AC wasn’t working (thankfully before the summer heat) and it took several weeks and many technicians to get the issue resolved. The septic tank needed to be pumped, took over a week to get that done. Now my oven has quit working, I reported that on 6/27 and still waiting for a repairman to be assigned. On 6/28 I reported that the upstairs AC unit was dripping water into the bedroom. We are having to climb into the attic and bring down a huge bucket to dump daily, sometimes more. Repairman was a no show on 7/3. And it’s not the first time we’ve been no showed for repairs. We pay too much in rent for this kind of poor service. We love this house and do not want to move when our lease is up. Pathlight please do better, your tenants deserve that!!!

Zero stars... We had an approved lease. We had a move in date. Only to be told a day before that the house had mold and your company cancelled our lease. Very little consideration and even less compassion into how this affected our situation. We had movers scheduled, we had changed our addresses in everything, we had utilities with stop dates (current residences) and start dates in OP, we had current leases expiring, we had our whole lives turned upside down in a moment's notice and your company and your representatives sent us a couple more listings. This whole experience with your company has been an absolute nightmare. This coming from a retired military member that has moved more than 20 times in 26 years of military service. I was told to send you the security deposit within 48 hours to secure the property, but your company can take 5-7 days to return it to me. I have to find another place to live... STAY AWAY from these properties.

I am writing to express my utter despair and frustration with Pathlight Property Management, which has been acquired by Blackstone. Despite their promises of transparency and accountability, they have consistently failed to deliver on their commitments. In 2019, I was promised that my home would be ready for move-in on June 1st, but it was not even habitable. The property was in disrepair, and I was left to deal with the aftermath of a contractor's negligence. Since then, I have experienced numerous issues with maintenance and repair, including damage to my home and unlicensed contractors. The company's lack of transparency and accountability has been frustrating, and I have lost confidence in their ability to manage properties. It's as if they are more interested in fighting legal battles with their tenants than actually fixing the problems they created. Recently, I was promised an early termination and a transfer to a new home that was ADA compliant, but it has not been prepared for occupancy. The property is in disrepair, and I have been forced to continue living in a substandard home. Pathlight's handling of this situation has been unacceptable, and I have had to deal with multiple issues, including leaks, damage to the roof, and lack of essential safety features like smoke detectors and GFCI protection. I am not alone in my experience with Pathlight. Online reviews from various sources, including Yelp, Trustpilot, and Revdex, paint a similar picture of frustration and disappointment. Tenants who have had the misfortune of dealing with Pathlight have reported similar issues, including: Unlicensed contractors causing damage to their homes Lack of transparency and accountability Delays in maintenance and repair Failure to provide essential safety features Unresponsive customer service I urge anyone considering renting from Pathlight to do their own research and be cautious. Don't be fooled by their promises of a "seamless" experience. They will leave you high and dry, just like they did with me. I am at my wit's end. I have filed complaints with government agencies and plan to continue seeking justice through legal means. I hope that someone will take notice of the consistent pattern of poor behavior exhibited by Pathlight Property Management and take action to protect tenants from their predatory practices. I am tired of being treated like an afterthought by a company that only cares about making profits. I am tired of being forced to live in a substandard home while they reap the benefits of our hard-earned rent payments. I am tired of being ignored and dismissed by a company that refuses to take responsibility for their actions. I hope that my story will serve as a warning to others: stay away from Pathlight Property Management. They are not a reputable company, and they will not treat you with respect or dignity.

Pathlight has not done us right for the last 5 years we've lived in their home in Colorado Springs. We were told our new house would be ready to move in on June the first 2019 so we packed up everything we moved from Arkansas to Colorado Springs only to find out that the house was a wreck and no way to get ahold of Pathlight. They never have any contractors in your area they don't have any employees that work for them so they try to hire handyman and subcontractors unlicensed and all you ever end up with is hack jobs you will spend all your time chasing these contractors they actually threw a refrigerator down our staircase. Pathlight has been bought out by Blackstone America's largest consumer renting company and we were told that they were going to start hiring their own maintenance employees so they could have more control over the work being done. I became wheel chair bound in March so we were seeking a new home. So we called pathlight and talked to our home partner which was Ricky C. and Ricky C. said we could get an early termination and switch to a different home on one level ranch so we looked and we found 1 that was Ada compliant and we put in for a transfer we were supposed to move in April 19th 2024 we went and looked at the home way before we signed the papers and it was a mess but we were told that it would be brought up to code and brought up to a standard that was livable. However it is now almost June and this home has been damaged more than it has been fixed. The fake grass in the front yard has been destroyed because their contractor that they hired dropped a gallon of paint and just walked through it tracking it all over the concrete and all over the fake grass and ruined it all. This house has also had a many many problems from plumbing the needs addressed. This house had no co 2 detectors no GFCI protection and no smoke alarms, and they thought we were going to live in at that way. We are still waiting for this house to be ready for us to move in too so in the meantime I'm in a wheelchair trying to maneuver around my 5 bedroom 3 bath house full of nothing but boxes because Pathlight told us to pack up we would be out of this house by April 19th not true. I would not recommend pathlight to my worst enemy. Rent from anybody else but Pathlight if you have any common sense rent from anybody else. We told pathlight we had a leaky roof it took them over a year to come and fix the roof and all the windows leak and they said well we're not going to replace your windows because you moved into it with that condition. That is the reason that we are waiting for this house to get ready and me inspect it before we move into it. If you're dumb enough to rent from pathlight you'd better be smart enough to look at it before you move into it because I guarantee if you lease it unseen you will not be very happy. With the amount of rent they charge you will never get your maintenance request completed do your research they have 1,000s bad reviews. Currently we are still waiting for our home to be completed the utilities have been in our names since April we're currently have utilities in 2 homes and currently we have leases on 2 homes but yet we can't really live in any one of these homes because the 1 that we rent now is full of boxes and I'm in a wheel chair.

I submitted an application for a home, but unfortunately, it was denied. The reason given was that I supposedly altered my bank statement, which is completely untrue. I promptly requested to discuss this decision over the phone and offered to provide any necessary documentation to prove my innocence. However, they flat out refused to engage with me or acknowledge their mistake. It's disheartening to see Pathlight's lack of concern for applicants, and I can only imagine how they treat their tenants. As a law-abiding citizen, I would never engage in any unethical behavior. What's truly upsetting is their refusal to even have a conversation with me. My advice: steer clear of renting from them at all costs!