Pass PerfectReviews of passperfect.com

Need to give out a print out of the class presentation, so we can follow a lot with the teacher.

I passed the test, however it felt the wording of the test was different than what I was studying. Definitely a good product as it covers all the topics but could use enhancements to match more closely to how the questions on the test read

Arnold sand is an amazing instructor but I’m disappointed his material isn’t available recorded for every exam. The product and service have been amazing, I just rate three stars in hopes Arnold gets more material recorded. But super satisfied other than that!

Pass perfect really dumbs down the material for you and makes the concepts easy to understand, while also going into deep detail. I think the program is great, however I do think that the series 7 exam is far more difficult in the way the questions are worded. I luckily passed, but it was very interesting to see how a lot of the questions were framed. It's a very difficult test, every choice of answer seems right. You need to pay extremely close attention to each word and dissect the meaning behind the question and answer choices. Pass perfect did not challenge me like that, so it was a bit scary when I was taking the actual exam. I felt blindsided.

TL;DR: Awesome study materials and classes; customer service is sorely lacking. I’ve had great experiences with Pass Perfect in the past. I used their materials to pass the Series 6, 7 & 66. This time around I purchased the materials to prepare me for the Series 9 & 10–which I believe is going to help me pass both exams. However, my issue with Pass Perfect isn’t the product, it’s the service. They do not offer weekend hours for customer service and I purchased my package on a Saturday so I was willing to wait until the following Monday to receive a link to my books so I could immediately begin studying. So I called customer service and was informed that Pass Perfect does not provide e-books for the 9/10 but that my books would be shipped that day and I should receive them within 2 business days (I paid for the 2 day delivery cia UPS). By Thursday I still hadn’t received the books, so I called again asking if they could be re-sent overnight and was told that they could not do that but could provide me the e-books and refund the shipping charges. Of course I complained because upon my original call to their customer service, I was told the e-books didn’t exist. So I requested the e-books, and the refund of my shipping charges and was told that I would receive an email stating that the refund would be returned. I waited about 4 days and the email never came. So again I called, which is when I finally received the email and my refund of the nearly $28 I spent on shipping for my purchase well over a week prior. All this to say, with as much money as this company charges for their products and services they could at least use their profits to improve their customer service. This experience left me sorely disappointed in Pass Perfect.

After purchase I had no access to getting started. I called serveral times during the day, was put on a long hold and eventually disconnected. After serversl days I called again, someone immediately answered, was very pleasant, and when I explain what happened, made changes to allow access.

I find the way the material is presented to be a bit confusing and difficult.

They've cut too many corners with ePubs. Access to the book for Series 65 is clunky and not suitable for studying as it is hosted on a third-party site, VitalSource, and isn't as easy to read or reference as a PDF formatted book.