PartsVuReviews of partsvu.com

Response from PartsVu· Sep 1, 2026

Hi Marci, We sincerely apologize for the frustration and inconvenience this situation has caused, especially knowing how much you were looking forward to enjoying the boating season with your family. Because the part had already been installed, we were unable to process it as a standard return. Additionally, Mercury requires warranty claims involving installed parts to meet their warranty requirements, including installation by a certified Mercury technician. That said, we want to clarify that our team did not simply leave you waiting for 90 days. After the warranty claim was submitted, one of our agents worked persistently with Mercury to get the claim reviewed. Mercury initially declined the claim twice, but through our agent’s continued efforts, the claim was ultimately processed and accepted in less than a week. As soon as Mercury approved the warranty claim, we reshipped the replacement part to you. We can also see that the replacement has since been delivered. We truly regret the inconvenience and understand how disappointing it was to have an issue with a $700 part, particularly when it impacted your plans to enjoy your boat with your kids. While the warranty approval ultimately depended on Mercury, we’re glad our team was able to advocate for you and get the claim approved much sooner than the original timeframe you were given. Thank you for your patience, and we sincerely apologize for the frustration this situation caused. Best regards, The PartsVu Team

Response from PartsVu· Aug 3, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience this situation has caused. We understand your concerns regarding the return request for the VSSLink. However, electronic components do have specific return restrictions due to the difficulty in determining whether a part has been installed, tested, or potentially damaged after the packaging has been opened. Our no-return policy on electronic parts is in place to help protect both our customers and ensure all parts shipped are new and in unused condition. Issues can occur if an electronic component has been connected to the incorrect setup, improperly installed, exposed to electrical shorts, or otherwise tested after opening. For this reason, the manufacturer packaging and parts bags indicate that electronic components are not returnable once opened. This policy is also displayed prior to purchase so customers have the opportunity to review the return requirements before completing their order. We are always here to help before an order is placed and encourage customers to reach out to our team for assistance with fitment, compatibility, and making sure the correct part is selected for their specific application. Our goal is to help prevent situations like this and ensure customers receive the right part the first time. We truly regret that we were unable to accommodate this return request and understand this was not the outcome you were hoping for. We appreciate your feedback and will continue working to make our policies and product information as clear as possible. Thank you for your understanding. Kindly, PartsVu Customer Service

Response from PartsVu· Jul 14, 2026

Hello, Thank you for taking the time to share your feedback. We understand your concerns and appreciate the opportunity to provide some additional information. Unlike apparel, boat and outboard covers are not items that can simply be tried on and returned after opening. Outboard covers are manufactured for specific models and dimensions, and there are many different sizes and configurations, which is why our team is always available before purchase to help verify the correct fitment. Additionally, OEM products must maintain their original packaging and manufacturer labeling to ensure authenticity. These labels are applied by the manufacturer and cannot be duplicated or forged. Once an item is opened, the condition of the packaging can impact whether it can be returned and resold. We do understand that sometimes a customer needs to inspect an item to determine fitment. Depending on how the packaging is opened and the condition of the item and packaging, we may be able to make exceptions. In this case, however, the packaging was opened in a way that created a large opening, making the product unsuitable to be sent back out to another customer as new. We have to consider the experience of the next customer who may receive the item. That being said, we did review your order and see that we made an exception in your case. We also see that you purchased the correct cover, and we hope it fits your outboard perfectly and meets your expectations. We appreciate your feedback and your business. Please don't hesitate to contact our team before future purchases—we are always happy to help confirm fitment and answer any questions to help ensure you receive the correct product the first time. Kindest regards, PartsVu Customer Service

Response from PartsVu· Jul 14, 2026

Hello David, Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns and provide additional clarification regarding your order. First, we apologize for the frustration you experienced. We understand how important it is to receive the correct product and have confidence in the information provided when making a purchase. We would like to clarify a few points regarding Yamaha propellers and OEM products. Yamaha, like many major manufacturers, does not physically manufacture every individual component that carries the Yamaha name. Many manufacturers work with approved suppliers to produce specific products while meeting their engineering specifications and quality standards. This is common practice throughout the marine industry and does not mean a product is not a genuine Yamaha product. Regarding the propeller you received, we want to clarify that we did not send an R Series propeller, as an R Series Yamaha propeller does not exist. The propeller shipped was the Yamaha G Series propeller that was ordered. Additionally, G Series propellers do not come with a pressed-in hub. Depending on the propeller model and application, a separate hub kit may be required. We are sorry there was confusion regarding the required components for your installation. We provide as much product information as possible, but we do rely on customers to confirm their application and required components or reach out to our knowledgeable team prior to ordering if they need assistance selecting the correct setup. We are always happy to help verify fitment, answer questions, and guide customers toward the correct parts. If you would like a list of Yamaha propellers with pressed-in hubs that are compatible with your outboard, we would be happy to assist and provide recommendations based on your specific application. We appreciate your feedback and the opportunity to clarify the situation. We hope we can assist you in the future and provide the level of service and expertise you expect from PartsVu. Kindest regards, PartsVu Customer Service

Response from PartsVu· Jul 14, 2026

Hello, Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you experienced with your order and your attempts to reach our team. We did review your comments, but unfortunately we were unable to locate enough information from this review alone to identify the specific order or account details involved. We would appreciate the opportunity to look into what happened and provide more information regarding your order status and communication. In general, some OEM parts may be sourced directly from the manufacturer or require additional fulfillment time. When this occurs, our goal is to provide accurate availability information and communicate any delays as clearly as possible. We understand, however, that waiting on a part—especially when it is holding up a project—can be frustrating, and we apologize if the process did not meet your expectations. We also take concerns regarding customer service accessibility seriously. We strive to provide timely assistance through phone, email, and other support channels, and we regret that you had difficulty reaching our team. Please contact us with your order number so we can review the details and better understand what occurred. We would appreciate the opportunity to assist and work toward a resolution. Kindest regards, PartsVu Customer Service