False advertising
False advertising about having an in stock. Then sends an email saying it will be like 3-4 months before.
By Drew L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
228 reviews
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We supply Restaurant equipment parts, restaurant parts, commercial food equipment parts, ice maker parts, ice machine parts, fryer parts.
PartsFPS (partsfps.com) has 228 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 104 reviews with 1 star · Clear filters
False advertising about having an in stock. Then sends an email saying it will be like 3-4 months before.
By Drew L.
I ordered 2 parts that were in stock. The first part took a month to come in. The 2nd part I'm told will be here by the end of the month thats 3 months later. Both parts were listed as in Stock!!!!
By Rusty R.
I made the order wenesday 6 july 2022 but now is Monday I paid $64 for second bussines days but still monday and do not recived the order...in other word you stolen $64 bad service
By Mirlan A.
Funny thing is, I call and email multiple request to adjust my order and never hear anything back, but you guys have sent me so many review/survey requests I now feel obligated to answer one. Zero replies from customer service, on communication all I get are these annoying surveys.
By Bryan E.
Called and Emailed to confirm part would work But did not. Cost of part was $91.77 Refund was only $72!!! Rip off!! was asked to email customer service again. My review stands until I get a refund!
By Karin D.
Response from PartsFPS· Jul 1, 2022
Hello, Please send email to [email protected] to resolve this issue. We will be able to do a warranty return for parts which don't work. Thanks
Didn't receive order, would not answer phone. Ordered about $580 worth of items, but didn't receive order, even though UPS showed that it was shipped. They could have used the wrong address to show that the order was shipped.
By Noble W.
Response from PartsFPS· Jul 1, 2022
Hello, Please send email to [email protected] with order number and we will resolve the isssue. Thanks
I ordered and paid for a quantity of 4 of an item and only received 1 item. I tried calling the service number and the gentleman that answered was very rude and hung up on me. He said my other parts are coming and hung up the phone. As of today I still have not received the rest of my order
By Jonathan A.
Response from PartsFPS· Jul 1, 2022
Hello, Please send email to [email protected] with order number and we will resolve the isssue. Thanks
First time customer. Ordered APW infinite controls for food warmers that were "in stock". A month later I inquired where my order was. Was told about a nationwide shortage. These were "in stock" on their website. I ordered what I wanted from Amazon. Received in less than a week. Contacted PartsFPS several times. Eventually recieved a package nearly 2 months after ordering. Wrong parts. Returned them. Never will do business with them again.
By El C.