Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
142 reviews
Park CandySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Attraction and pop-culture themed apparel, accessories, and nostalgia delivered right to your front door!
Park Candy (parkcandy.com) has 142 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 39 reviews with 1 star · Clear filters
Terrible communication. Their customer service triggers a bot that serves no help. Only way to get a hold of someone is by messaging them via IG. Shirts that aren’t labeled as presales take 3+ months to ship/arrive. So many friends with the same experience. I’ve got one shirt left to ship and then I’m done with them.
By Andrew O.
Preordered a bag in November which was said to ship in January, but it never did. I reached out multiple times to check on the status as there was an update on the website for other products except for my bag. When I reached out again it was an AI bot who said they would be shilling mg my bag within the next month. It never shipped. Following that I asked for a refund and never got one. Now I have $90 down the drain. Really love supporting small businesses, but please be uninfluenced from this one and save yourself the hassle
By Carousel Of P.
ordered 1 item, 5 months later they still haven’t shipped nor refunded the amount despite 10+ emails. terrible!
By David B.
Park Candy uses “Preorder” to try to draw in sales. I “preordered” twice with them, both times I had to contact them to get any updates. The first time was in 2023, and they claimed “we over sold” on an item. I’m sorry but “preorder” means those orders are filled first, regardless of supplier issues. The second time was in September of 2024. Again I attempted to preorder. 6 months later I, AGAIN, have to make contact for any information. When I got an email response back it just “we have no updates”. When I threatened to contact the better Business Bureau, I was finally contacted by one of the owners. It was still a whole month after I had to contact them. Social Media posts saying they were shipping out product. I got an email saying my order was being taken care of, but it was still almost 3 weeks before I was finally notified it was actually shipped. 1 star because the material is great for FL weather, and the designs are cool. But I will never go through Park Candy again, unacceptable service standards met with excuses.
By JUSTIN B.
Response from Park Candy· Mar 31, 2025
Hi Justin, we're truly sorry for your experience and appreciate you taking the time to share it. Park Candy is currently run by just the two of us—my husband Steve and me (Carise)—and while we pour our hearts into every product, we acknowledge that things don’t always go smoothly. Our preorder system is how we’re able to crowdfund artist-based projects and make limited runs of designs possible, but in your case, there were real shortcomings—especially with the Shopify oversell issue and lack of timely updates. We did send over 200 orders out when we posted about fulfillment, but clearly, yours going out later created understandable frustration. While we’re happy you enjoyed the shirt quality, we completely hear your feedback on the communication and delays. Preorders can be canceled at any time if the wait becomes too much, but that doesn’t excuse the radio silence you experienced. Supporting a small business often comes with some bumps in the road, but we’re actively working to smooth them out and be better. Thank you for your support—and for keeping us accountable.
Took 6 months to get my order and finally had to threatened to get my bank involved for it to show up. Shirts are excellent quality though
By jc
Response from Park Candy· Mar 19, 2025
Hi JC, We truly appreciate your patience and are glad to hear you love the quality of our shirts! We understand that waiting for an order can be frustrating, and we sincerely apologize for the extended timeline. Your order was already in the fulfillment process when you reached out, but we completely understand the concern given the delay. We’re always working to improve our logistics, and we appreciate your feedback as we continue refining our process. If you ever need assistance in the future, please don’t hesitate to reach out at [email protected]—we’d love to make your next experience even better! Best, The Park Candy Team
I placed an order in September 2024 that was a "November Preorder". It's now March 2025 and nothing...no email updates, no responses to emails, and their support chatbot (via email and FB) cannot find my order. Not only that, the order is for the wrong size...XS instead of XL. This is not the first order I've had issues with them on, but last time I atleast got a credit back...after some time.
By Andy W.
Response from Park Candy· Mar 19, 2025
Hi Andy, We sincerely apologize for the delay and any frustration it caused. Your order has been fulfilled, and we ensured the correct size was sent—so we truly hope you’ve received it by now and are enjoying your shirt! We understand how important timely updates are, and we’ve made improvements to our customer service systems to prevent miscommunications like this in the future. If there's anything else we can assist with, please don’t hesitate to reach out at [email protected]. Thank you for your patience and support—we truly appreciate it! Best, The Park Candy Team
I ordered a rather expensive purse as a Christmas gift around Thanksgiving. I never got it and their "customer service" just simply stopped responding. Perhaps it'll still turn up, but at this point, what would I do with it?
By Geneva F.
Response from Park Candy· Mar 19, 2025
Hi Geneva, We truly apologize for the delay and any frustration it has caused. Unfortunately, due to unexpected warehouse delays, some shipments have taken longer than anticipated. We completely understand that timing is important, especially for holiday gifts. If you no longer wish to receive your order, we’d be happy to cancel and refund it for you. Please reach out to us at [email protected], and we’ll make sure to resolve this to your satisfaction. Thank you for your patience, and again, we sincerely regret the inconvenience. Best, The Park Candy Team
I haven’t received my order yet… Its been 14+ days since the shipping notification. Part of this order was canceled when it was a pre order. This pre order was confirmed before they were made. They knew how many should have been made to order, how did they get the count wrong?
By Stephanie A.
Response from Park Candy· Mar 19, 2025
Hi Stephanie, We sincerely apologize for any confusion regarding your order. Your shipment has been fulfilled, and we appreciate your patience. The cancellation of part of your order was due to an unexpected system issue, and we completely understand how frustrating that can be. We're always working to improve our processes to prevent this from happening again. If you have any further concerns or need assistance, please reach out to us at [email protected], and we'd be happy to help! Best, The Park Candy Team
