Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
576 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Panda Express is America's favorite Chinese restaurant, serving fresh and fast Chinese food for over 30 years. Visit Panda online or in store today.
Panda Express (pandaexpress.com) has 576 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 394 reviews with 1 star · Clear filters
Wife picked up a Togo order when she first ordered was told it would be an up charge. No explanation that made since for up charge on menu item. Then ordered beef and broccoli with the second entree being extra meat. When she got home and opened the was maybe five pieces of meat and large chunks of broccoli. When she called and ask for a manager she was told there was no manager worked evenings they only had an assistant manager and she worked days.
By RANDY D.
Horrible service drive Thur Anderson CA location. Very rude! Bowl was mostly rice and no entree. Go somewhere else!!!
By Denae B.
$14.00 meal that I wouldn't feed to a pig. 3:30pm I ordered to go orange Chicken plus Honey Walnut Shrimp( extra $1.25) and chow mein. Asked for extra soy sauce received none, zero napkins or utensils plus two rubbery eggrolls. Old old old chow mein, probably cooked in am, gummy chicken and shrimp. Shrimp sat in serving pan so long they were fried on one side. Never going back, they don't deserve to be in business.
By Steve F.
Panda Express should be ran out of town, the worst ever, in shephedsville ky, they give you very little meat, and for the price they charge, such a rip off
By Rose H.
the heber panda express has been declining in service for the past 90 days...it's gotten so bad, that today, i finally just waited the 20 minutes in line *(there were three cars) and when the server had my order WRONG AGAIN..*second time in 4 days...WRONG WRONG WRONG, i had to leave, even after telling him what was wrong with the order, he didn't seem to understand. I've spent thousands of dollars at this panda express this year for my employees and you are forcing us to choose another option for lunches...
By Doug W.
The service is horrible, they won’t serve pork because they are afraid to offend someone and I was yelled at for not wearing a mask ., oh did I mention the food is horrible and generic .
By Peter F.
We arrived at the Charleston Penn express expecting to be able to eat dinner at 9:30 and they would not serve us anything that we wanted only what they had available I feel this is a very disrespectful service they should be able to offer their food up until 10 o’clock I recommend not to go to MedExpress on Charleston and Hualapai
By Cashman J.
Worst service I have ever experienced and the portions of food in the containers I could not believe my eyes, I will never ever go there again ever!!!!
By Soooo!! D.
