Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
589 reviews
Panacea FinancialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At our core, we are a nationwide financial services company, formed out of passion for improving the lives of medical professionals. Panacea Financial is a company founded by physicians offering a full suite of banking services to physicians, dentists, veterinarians and podiatrists at all stages of their career. Our founding partners and advisory board have decades of experience as practicing physicians and within the finance industry and as a result, we recognize the unique challenges doctors have with traditional lenders. We are partnered with Primis Bank for our banking products, a publicly traded and state chartered member of the FDIC.
Panacea Financial (panaceafinancial.com) has 589 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 571 reviews with 5 stars · Clear filters
This bank knows exactly what the struggle of being an MD with no money and little salary is. Their savings account has the highest interest rate you can find and the student loan refinancing is the lowest. Highly recommend!
By Jonathan C.
Panacea has made every step of the banking experience easy with excellent customer service and friendly employees. Would recommend their services to any physician or physician in training.
By Paige F.
Very quick and efficient! I was able to get my loan approved in under 24 hours. And all team members have been super friendly and helpful.
By Jeremy P.
The process with Panacea Financial could not have been easier! I filled out the application online in a few minutes. I was then contacted promptly by a loan officer concierge and they kept my wife and I updated and provided guidance through the entire process. After that I was asked to show a few documents and in just over 24 hours the money was available in my account. Simple and efficient.
By KJ S.
Excellent experience and customer care. Very helpful with all questions, and fast funding available.
By Luis
I am a second year medical student and heard about Panacea while listening to the Short Coat podcast. I decided to try it out and was quite skeptical since it isn't one of the "large banks," although it is a division of Primis Financial Corp. Here's what I think after regularly using Panacea for a little over one month. Pros: 1. No fees associated with EFT (ACH transactions) and free transfers with Zelle: This is the main reason I opened an account since it allows me to send and receive funds between my trading accounts (crypto and stock) and bank account. My large bank charges $15 per transaction. Note: wire transfers still have a fee and the trading/crypto platform you use may still have a fee. 2. Customer support: Amazing customer support! They always respond within 12 hours (even on the weekends) and are always so helpful. This is another one of the main reasons I switched, since they were always quick to answer any of my questions. I hope they continue this as they grow! 3. Free nationwide ATM use: I was unfamiliar with this and got a little upset when I went to an ATM for the first time and was charged a $3.50 fee from the ATM I was using. I thought Panacea was using deceptive wording to make it seem like its free since they don't charge a fee and just left out that the ATM company will charge you. Thankfully, I was refunded the $3.50, but it took nearly 3 weeks to receive the refund. Cons: 1. I have come across a few online purchases that would not accept the Panacea debit card: Although rare, it has occurred and if I switched to my large bank debit card the transaction would go through. 2. The website and mobile app UI is not the greatest: Although simple to use for basic things like checking you transactions, it is not as friendly or organized (I feel) when trying to do things like finding and quickly copying your account/router # Overall, I love Panacea so far but I do not know if I am comfortable yet with fully switching. I think in the future I may but for now it's a great accessory account and I will most likely utilize their loan consolidation once I am a 4th year.
By Kirby S.
My care banker is always available and answering all my questions. The documents were easy to provide which was so convenient. They are very fast. On the contract everything is clearly mentioned. I am really thankful to my care banker and the team.
By Tahereh O.
My wife and I were both in tremendous credit card debt that resulted from residency applications, living years apart as residents, and we started to accumulate a lot of interest while we continue our training. We tried to look for options for physicians and stumbled upon Panacea. They were very kind to answer our questions and explain to us the process. Both Ned and Raquel were extremely helpful and informative and understanding of our situation. I will recommend Panacea for all healthcare physicians undergoing financial hardship as they are very efficient, understanding and have great interest rates that are impossible to find.
By Bassman T.
