Was a good experience
Was a good experience, Joe was very efficient and explained to me the whole process
By Maria Fernanda Briceno R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
589 reviews
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At our core, we are a nationwide financial services company, formed out of passion for improving the lives of medical professionals. Panacea Financial is a company founded by physicians offering a full suite of banking services to physicians, dentists, veterinarians and podiatrists at all stages of their career. Our founding partners and advisory board have decades of experience as practicing physicians and within the finance industry and as a result, we recognize the unique challenges doctors have with traditional lenders. We are partnered with Primis Bank for our banking products, a publicly traded and state chartered member of the FDIC.
Panacea Financial (panaceafinancial.com) has 589 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Was a good experience, Joe was very efficient and explained to me the whole process
By Maria Fernanda Briceno R.
Excellent service, understanding and patient with customer requests
By YAIL MORALES H.
Great communication with the lender
By Indira M Alvarez V.
Adam Borders is excellent! Very thorough, patient and pleasant to talk to. I can tell he takes pride in his work. He made me feel like we were on the same team when it came to my financial / professional goals. Thank you!
By Nichole
It was fast and easy
By Ekaterina R.
A few days ago, I posted a review here describing our worsening experience with this company. We've had an issue with early payments, and though we had an exceptional experience for the first few years (shout out to Alex!), it's been getting worse over time. When I posted that review, I expected nothing at all. As a business owner myself, I just firmly believe in holding companies accountable and protecting other consumers whenever possible. Imagine my surprise when the COO himself reached out to me directly within hours and handled the issue promptly with genuine compassion and warmth. In 2026, customer service feels dead. Most companies have fired their customer service teams and replaced them with infuriating, useless chatbots. And as a consumer, it feels frustrating and dehumanizing when you have an issue that requires a personal touch. I'm so happy to say that Panacea Financial has raised the bar for me and restored my faith. Thank you so much, Ned, Alex, and the Panacea team, for your exceptional customer service recovery and for providing an invaluable service to physicians and their families. We have recommended Panacea Financial to many doctors over the years, and I'm happy to recommend them today.
By Meg L.
The process was super easy.
By Marianna Blanco B.
I took a resident physician loan through panacea and highly recommend it! Tanner was very professional and guided me through the entire process, patiently explaining things along the way. The process was super smooth, and I got approved within a few hours!!! They offer loans to residents and fellows, as well as new attendings, and do physician contracts, mortgages and more! They also serve dentists and vets. I would like to add that the website was very intuitive. It was super fast, and dare I say better than capital one/BofA website. My software engineering husband was super impressed too!
By SK K.