PalomahealthReviews of palomahealth.com

I felt the service was a waste of time and money. Not only is there a "subscription" fee, but then fees for visits on top of that. I asked to cancel originally in the first week after seeing how this was truly all laid out (because your website is pretty misleading with the insurance bit). But the case manager talked me into trying an appointment. Which brings me to the doctors. One seemed like she'd be great with a functional background (Goggins), but then she goes and talks have the appointment about micro-dosing GLP-1s. When I expressed concern with that the the case manager, she talked me into a "free" session with a different doctor. This one seemed like any old run of the mill endocrinologist looking at clinical normal ranges for anything not specifically thyroid panel. I don't need to pay a stupid subscription fee plus visist fees for this type of care. I expressed this to the care manager and she helped me cancel. However, this doesn't help me get my wasted money back. Thanks for nothing, Paloma. To anyone else out there - save your time and money and work with functional dieticians through other, more transparent telehealth applications.

$480 for a doctor who ignored everything I said, then I solved it myself for $160 My TSH was 58. Normal is under 4.5. That's not a subtle problem, it's a five-alarm thyroid emergency. You'd think a thyroid specialist would be interested in what I had to say. You'd be wrong. The intake form doesn't work. I couldn't select a pharmacy. I contacted support and they fixed it. Then they sent me three more emails and three texts telling me to finish the intake form I had already finished. When I pointed this out, support replied "per my last email" — quoting the email where they confirmed it was done. I don't think they read their own emails. The appointment confirmation doesn't work on iPhone. Just errors, every time. Before my appointment, I was told everything could be done from home — important because I live three hours from the nearest lab. Then during the appointment, the doctor handed me a list of tests requiring a six-hour round trip to complete. When I reminded her I was promised home testing, she had no solution. Here's the real problem. I told the doctor in the first minute that I needed T3-only treatment (Cytomel) because my body converts T4 into reverse T3. She told me T3-only treatment would send my TSH back to 58. That is not true, and any doctor who understands thyroid function knows it. She refused to prescribe it and insisted on Synthroid — pure T4, the exact thing I told her makes me worse. I later received an email from Paloma admitting they don't offer T3-only therapy at all. So instead of telling me that upfront, the doctor told me the treatment I asked for wouldn't work — framing a company policy as medical fact. That's the part I can't get past. Don't lie to a patient about the science to cover for what your company simply doesn't offer. She also told me my T4 was "low" when it was within normal range, and told me my reverse T3 was "normal" when it was at the top of the range. She read my labs by picking whatever interpretation supported the plan she'd already decided on. I tried the Synthroid she prescribed. Within an hour my heart was pounding. I became nauseous, vomited, and couldn't function for two days — the same reaction I get from any T4 medication. Exactly what I warned her about. Paloma total: $480 for the appointment and labs, plus $60 for medication that made me sick. I then ordered the exact T3 medication I asked for from a licensed overseas pharmacy: $160 for a 600-day supply. No appointment. No doctor telling me I'm wrong about my own body. No "per my last email." To their credit, they did refund two months of unused membership when I cancelled. That's the reason this is two stars instead of one. But $480 to be ignored, prescribed the wrong medication, and lied to about why — when I solved it myself for $160 — is not care. I told her the problem in the first minute. She didn't listen.

Extremely disappointing experience. I was hopeful and excited to get “integrative” and “holistic” thyroid care as they label it on their website — instead I was just given a script & told “see you in 6 weeks.” The exact attitude that led me away from basic primary care. No questions were asked about the context of my overall health, postpartum recovery or any lifestyle questions at all, despite them claiming to ”treat you as an individual.” I was rushed to finish up in around 10 minutes. I had to push for my questions about adrenal health & nutrient deficiencies to be answered… I was met with dismissal and “we don’t treat that.” Despite these health facts being highly relevant to thyroid care? And on their website as part of their “holistic approach”? I would go as far as saying it is a scam and not what it is represented to be on their website at all. If you’re desperate like I was for answers, genuine care & informed guidance from a specialist — don’t waste your money or time.

I was excited to find an online doctor service that specializes in thyroid issues. I paid the $240 membership fee, and made an appointment (which costs an additional $60). I uploaded my recent lab results from Paloma’s partner lab “Let’s Get Checked”, showing my hypothyroid issues. To my surprise, a few hours later I received an email stating that they had canceled my appointment. They also said that they could not help me with anything related to hypothyroidism, even though they advertise themselves as a thyroid doctor service. So I immediately canceled my membership. But the catch is, they didn’t refund the $240. They said my “membership” is now paid for one year. So I have a membership to a thyroid doctor that will not speak to me. Isn’t that nice? So what do they actually do? Your guess is as good as mine. As far as I can tell they scam people out of $240 and provide nothing at all.