PalletForks.comReviews of palletforks.com

Ordered and received an $1800 flail mower that was rattling and defective. When I tried to get it replaced or refunded, I encountered major resistance. They did offer to let me repair it myself.... does not instill confidence. Clearing 10 acres, I will be buying tens of thousands of dollars in equipment. This company screwed up real bad. My only other option was to dispute it with my credit card company, which in 20+ years I have never had to do. I will never buy from this company again. Cheap chinese crap

Purchased a ditch bank flail mower at the end of March and received early April. Packaging, shipping, and assembly all went without a hitch. First use of the mower was great. During the second use one of the hydraulic lines burst, and this is where the problems began. Emailed warranty claim on 5/1/21 and didn't receive a response until 5/14/21. On 5/17/21 the shipped out what was supposed to be the correct part. Received part on 5/20/21 and it turns out it was the wrong part. Emailed back to the existing email which in turn opened a new warranty ticket anyway on 5/24/21. Didn't hear back till 6/8/21 where they said it looks like the shipped the wrong part and would try again. Reached out a couple times to find the status and was just told it was ordered. Finally called the number on the order form for the part, which connected to what appears to be an offshore call center, and was told it was backordered with no ETA on when they would get it. When I pushed the issue they said I could source the part myself and they would reimburse me for it. However they cannot give me the specs on the hose and what fittings it needs to have on each end.

I ordered 2 large products. A stump bucket and a ballast box. After a month of waiting, I have the stump bucket but don't have the ballast box. They need to tell you upfront that they need to manufacture or it's not going to ship in a reasonable amount of time. Also, the stump bucket came to me with a bunch of scratches. I know I shouldn't care but if you buy something for 800+ I want to be the one that scratches it up!! I would say don't waste your time with this company.

Purchased super grapple for skid steer, Bobcat T590, Will not function without replacement of the flat face hydraulic connector with right angle couplers and the odd hose end connectors. They also over charge tax at 8%, mine should have been 3.5%. They refuse to correct both problems.

Ordered forks on 8/05, was notified that it had shipped out on 8/06...It's 8/20 and I still don't have it! The UPS tracking info shows that the label was created, but they never received the package for shipping. I called customer service and she blamed it on UPS and told me that I would have to do a replacement order. I asked when I could expect my order to be delivered and the response that I got was that she wasn't really sure because the warehouse is 3-5 days behind...(never-mind that I placed my order on 8/06) So, after I heard that I told her to cancel my order because this is ridiculous. With the lack of customer service and no one even noticing that my 100+ pound package never shipped I'm not even sure if this is a legit website. Look at the BBB website before you consider ordering anything from this website! There are lots of poor customer service complaints...

Bought a disk harrow from them and half of it was built and no extra parts. I have half of a disk harrow built, what I'm I supposed to do with this??? Called and the lady was nice enough showed her pictures and told her that if it was half built AND they gave us the rest of the parts, we would have been ok with it, but no parts. So she orders the rest of them, so I thought. All the nuts I could want but no bolts. How I'm I supposed to built it with NO bolts. Call up customer service, again. The lady had an attuted this time, so she connects me with the parts people and he was nice, but he says they don't have any bolts and I would have to go get them myself. He did say that they had the upper and lower hub cap and he would try to ship those here. Im not holding my breath. If I had to do it all over again I would not buy anything ever.

Ordered a back blade that came missing the threaded pins. I have called 4 times over the last 2 months and still do not have the pins. The answer I get is "they are on order. Sorry, there is nothing we can do". I can order a new blade that has the pins, but they won't remove the pins and send them for a customer that paid $900 2 months ago. And now, to top it off, I left a review on the PalletForks website, and imagine.... it did not get posted.

Ordered a 1 Ton Gantry. The gantry arrived in about a week, but it was missing four critical components. I called them and they said they would make it right. Today I received one of the four missing components. Not sure what to do next, maybe I will plant this thing and put flowers on it cause without the missing components, this thing is a useless chunk of steel!