Paint by CanvasReviews of paintbycanvas.com

Placed an order on 30th Nov for a Christmas present. It’s non-customised. I’m still waiting for the delivery and when contacting Customer Services I just get told it still has time to arrive. Not in time for Christmas I think! Really disappointed and reading the reviews, I’m not the only one.

I ordered my painting as a gift , was supposed, as they confirmed , to be shipped on Dec,01 , still haven’t received it , I emailed them and all I get is a link to track the package . I wouldn’t have to contact them if I saw progress on the tracking site ! They have no accountability to the whereabouts of the paintings they send ? Very disappointed in this company and will now have to contact my bank to get a refund as nothing is being done from the company to find out where the painting is .. oh and I paid the extra insurance on the package

Have now waited 23 days for my purchase , made on 29th November so don’t expect your gift by Christmas! Still no sign only emails off customer service advising they are speaking to there shipper ! Clearly he’s not Santa Clause 🤯 Buyer Beware The response received below from Paint by Canvas , appears very common , go to trust pilot and view the multiple 1 star reviews for orders placed in November ( well before Christmas rush ) all are saying the same and all are experiencing the same response . Clearly the company have shipping problems , but are still pushing Black Friday deals and discounts ? The message below states if you don’t get your gift by Christmas ! This tells me all I need to know , for weeks they have known there was an issue , but have chosen to do nothing ! There responses are simply diverting attention from there obvious problems , I did leave a completely honest negative comment on Face Book where I purchased from , however now I’m mysteriously blocked from thier site ? 🤔

Now, from the reviews the product appears to be good (did my due diligence checks on Trust Pilot before committing)... so, I ordered a painting by numbers set for my wife; a custom piece of the whole family. I ordered in on November 29th, thinking a month will be long enough for it to arrive and give to my wife for Christmas. We are now on December 20th and it is still showing as 'in transit'... That is not good enough, I am afraid. I can get items from China shipped within a fortnight that have to go through customs clearance! What the heck is going on? It will be my last purchase from this company (if it ever arrives)...

I wish I paid more attention to the one star reviews before ordering. I cannot comment on the quality of the product as I haven’t received anything yet. The tracking information doesn’t work accurately and it was shipped 20 days ago but nothing has been received. If you are based in the UK I would suggest using a UK based company as I have no idea if I will ever receive the product.

Item not delivered in time for Christmas. Customer service only via email and useless!

After placing an order on the 29/11/2025 I was led to believe by all information provided this would arrive in time for Christmas. It is now the19/12/2025 and still not arrived. After communication with the seller they still cannot confirm it will be delivered and also added in that due to it being custom made they would not refund. Don’t have too many issues online but this has been up there with the worse so far. Wish I had paid by pay pal now as at least I would have been protected. This feels like a scam now. The were still advertising on the 15th of December to order by the 16th for Christmas delivery. Very bad and false advertising at its finest. This was the latest response to my order. Hi, thank you for your message. With express shipping the process is indeed much faster, but standard delivery was selected for your order. We’re sorry this has taken longer than expected. You will receive your order. Unfortunately, custom orders can’t be cancelled due to their personalized nature. They are always made to order from the photo the customer provides, so they aren’t eligible for refunds But I’m sure you’re going to love your order.

I ordered my two canvases in 29th of November. Since then I received a tracking number without tracking information, not mentioning which company, etc. Its after I emailed them already. The estimated delivery was 12-18th of December. I googled which company delivers with the tracking number start with ZC - it was a dodgy chinese website. First it said the number not valid. After I emailed them, somehow now its exist. Apparently the flight takes 3 days from China to the UK in 2025... Now its no update showing at all. The websites provides 10-15 days including the pringint process. Qay excited the time... I will report the the payment as fraud, and get my money back like that way if its not here by beginning of next week. Im done with this company for once and for all. Never again. I was looking forward to do it, now they took away all the joy from the whole experince. I work in costumer service, and honestly this company is the worst.