Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
123 reviews
Package Concierge®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 61 reviews with 1 star · Clear filters
I should not have payment extorted from me, nor packages automatically put in a locker without my authorization. I HATE this service. Instead of risking having someone steal my package, it was automatically "held for ransom".
By PAA P.
Courier delivered a package and it did not show up anywhere in the system. I wasted two days tracking it through the courier. Then I had to ask the apartment complex management to open ALL the lockers. My package was there, but again, it had not been logged in anywhere. I contacted Package Concierge support (2 e-mails, 2 calls), no one got back to me. The system is worse than useless - it is detrimental if it allows the couriers to deliver packages without logging them in. This package contained medical supplies including filters for a breathing machine, so it was vital to receive it on time.
By Ann S.
Response from Package Concierge®· Feb 10, 2021
Thank you, Ann, for sharing your feedback, we are sorry this was your experience. We know how important every package delivery is and since the time you posted this review, we have expanded our customer support team and modified how carriers access our system. While we can’t change what happened to you, we did want you to know that we are striving to do better.
In addition to the $5 monthly fee this company charge, they collect huge additional revenue from charging late fees to users that have not picked up their packages within 3 days. If you travel a lot, you can quickly rack up very significant late charges. The company does allow you to turn on a function notifying them that you will be on vacation but the function is not available on the app and is only buried in the fine print of their website. Also, when you are traveling, having to turn the vacation mode on/off is a huge inconvenience & something you are likely to forget, which is what they hope. Along with several other tenants, I am lobbying my apartment complex to stop using package concierge. Greedy company that takes advantage of people
By A E.
This is the third time I've had issues with package concierge. Packages will be delivered, but they're in incorrect lockers, so I don't have access to retrieve my packages. Customer service says there's nothing they can do, and can't open random lockers to see if my packages are in there. Soooo bye bye to my packages when someone else has access to that locker! DO NOT USE!!
By Erica M.
In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.
By .
UPS accidentally delivered my package to a different account and they did nothing to solve my problem. Packages are better delivered without this nonsense, since they offer no support !
By Ender V.
They keep accepting my packages into their Package Disaster even though I'm not registered for it (because I don't accept their Terms of Use and their reputation is 0/5). What gives them any right to accept my packages and keep them from me until I have to beg my building's management to retrieve them from the Disaster? NOTE: Watch out for Fake 5-star reviews being generated by this company, they're not below doing anything super-shady. Check out their reputation on GlassDoor and you will see what former employees say about how unscrupulous the management AND employees are. No, thanks, get this sh**ty box out of my apartment complex!
By Gordon
Just moved in to a new apartment complex which uses Package Concierge... This 'service' provided me with the wrong shipping address so after 6 days of re-routing many packages to the correct address, I'm still trying to get refunds for my lost packages bc of my 'non-existing' address. I have yet to experience a successful delivery, meanwhile I'm being charged for using their 'service'. Also their customer service is NOT helpful and they just blame the leasing office.
By J H.
