Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
123 reviews
Package Concierge®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 58 reviews with 5 stars · Clear filters
He helped me out so much thanks
By Gabe H.
Response from Package Concierge®· Jan 27, 2026
Hello Gabe! Thank you for your review! We’re so glad to hear that our team was able to help you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here for you! Regards, Heather Singh
Carlos was excellent. He made my experience quick and easy and he was very nice to talk to. I wish all customer service folks could be as great as he is. Thank you again, Carlos for all your assistance.
By Sarah “SJAllThingsCrafty” J.
Response from Package Concierge®· Jan 27, 2026
Hello Sarah! Thank you so much for sharing your experience! We’re delighted to hear that Carlos made your interaction quick, easy, and enjoyable. Providing exceptional service is something we strive for every day, and it’s wonderful to know that Carlos delivered that for you. We’ll be sure to pass along your kind words to him. Feedback like yours truly means a lot. Thank you again for taking the time to leave a review—we appreciate you! Regards, Heather Singh
I spoke with Rodrigo and he immediately figured out what the issue was and how to fix it. Allowing me to have access and reset my pin.
By Daliyah P.
Response from Package Concierge®· Jan 27, 2026
Hello Daliyah! Thank you for sharing your experience! We’re glad to hear Rodrigo was able to quickly identify the issue and help restore your access, including resetting your PIN. Providing fast and effective support is a top priority for us, and it’s great to know he delivered that for you. If you ever need assistance again, our team is always here to help! Regards, Heather Singh
Juan was really helpful and solved my issue promptly. He understood my issue and resolved it for me. Very professional. Thnak you!
By Teja K.
Response from Package Concierge®· Jan 27, 2026
Hello Teja! Thank you for your feedback! We’re thrilled to hear that Juan was able to assist you so quickly and professionally. Understanding your issue and resolving it promptly is exactly the level of service we aim to provide, and we're glad he delivered that experience for you. If you ever need support again, we’re always here to help. Regards, Heather Singh
Mrs. Perez was very kind and helpful. And that was so special to me and my wife, because now days people are not kind. So when we come across good people it touches our hearts 💕🥰 . Thanks 👍 again Mrs. Perez 🙏🌟🙌
By GREG C.
Response from Package Concierge®· Jan 26, 2026
Hello Greg! Thank you for the beautiful review! We're so glad Mrs. Perez was kind and helpful — kindness truly makes a difference, and we're grateful she touched your hearts. We appreciate you both and thank you again for sharing your experience! 🌟 Regards, Heather Singh
Juan was insanely helpful and solved my issue in just minutes !
By Fourton M.
Response from Package Concierge®· Jan 26, 2026
Hello Fourton! Thank you for the awesome review! We're thrilled Juan was so helpful and able to resolve your issue in just minutes. We appreciate your feedback! regards, Heather Singh
Myriam was very kind and tried multiple options to get a stuck locker open remotely until we successfully got it open, and worked quickly since it was below freezing out!
By Dani
Response from Package Concierge®· Jan 26, 2026
Hello Dani! Thank you for the great review! We're glad Myriam was kind, persistent, and quick in helping get the stuck locker open—especially in the freezing weather. We truly appreciate your feedback! Regards, Heather Singh
Perez, Myriam was very friendly, attentive, and helpful in helping setting up the account. She got all that done in just minutes and I can't thank her enough for that.
By Andre L.
Response from Package Concierge®· Jan 26, 2026
Hello Andre! Thank you for the wonderful review! We're glad Myriam was friendly, attentive, and able to get your account set up in just minutes. We truly appreciate your feedback! Regards, Heather Singh
