Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About TTLIFE
TTLIFE from American Medical Sales has over 15 years of oxygen therapy experience and we offer the highest quality brands of Portable Oxygen Concentrators, Home Oxygen Concentrators.
TTLIFE (oxygenconcentrator.shop) has 267 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
needed portable oxygen generator for my wife ordered an NT-5 from TTLife with an insurance policy that guaranteed no hassle return. My wife took a turn for the worst, so the NT-5 was not needed, it was new in the box never plugged in. I proceeded to return it, TTLife's only response was, (they would give me $70 and I should sell it to someone else). Sister companies Xygenvip and Oxygensolve all the same scam group!
By august F.
Response from TTLIFE· Dec 22, 2025
We're truly sorry for what you and your wife have been going through, and we understand how upsetting this situation must be. This is not the experience we want for any customer, especially during such a difficult time.
Our customer support team has already reached out to you via email and is actively working on resolving the issue. Please take a look at the email, and we kindly ask for your cooperation so we can resolve this matter as smoothly and quickly as possible.
Do not buy from this company
Do not buy from this company. I bought a concentrator for my father who passed away before it arrived. I have tried to get a refund as it was unopened and this was a scam. It took two weeks of emailing back and forth to get an address. they made me jump through hoops sending photos of the unopened boxes. When they finally gave me an address in Maine, I was out of town for work three days and they said i had to send pics of the mailing labels and send within 48 hours or they wouldn’t accept the return. I explained I was out of town at that point - it was a Thursday- and would mail it Monday which I did. I sent the required photos of mailing labels. The next step was I had to let them know when it was delivered. So I tracked them and emailed them when they were delivered. I have never gotten another response or refund. Total scam. Not a real company. My mom is in memory care and needs that money. Do not buy from this “company” site!
By Michelle F.
Response from TTLIFE· Dec 12, 2025
Hi there. We are truly sorry for your loss, and we sincerely hope you can find comfort during this difficult time. Losing a loved one is emotionally overwhelming, and we completely understand that such moments can make any extra process feel even harder to deal with.
That said, we would also like to clarify our side, respectfully and transparently.
TTLife is a legitimate company, and like all medical-related equipment brands, we are required to follow a standard return and verification process — including confirming the product is unopened and unused, and ensuring the package is safely returned to the correct warehouse. These steps are not meant to cause frustration, but to comply with safety regulations and protect both our customers and our company.
Throughout the communication, our team responded to your messages, provided the return address, and confirmed the product could be refunded after it was received back at our warehouse. We truly understand that dealing with logistics during a time of grief can feel overwhelming, and we empathize with your frustration. Even so, we never refused your request — your return has been accepted and your refund has been processed (or is currently being processed according to bank timelines).
We genuinely wish things had happened under different circumstances, and we’re sorry that the situation added stress during an already painful moment. While emotions can understandably run high in times of loss, we hope you can also understand that we have policies we must follow to ensure every return is handled properly.
Once again, our condolences to you and your family. If there is anything further we can help with, we are here for you.
Best Regards.
TTLife Team
I have not received my product yet
I have not received my product yet. Been looking for it over a month.
By Danny
Response from TTLIFE· Nov 19, 2025
We’re very sorry to hear that you still haven’t received your product. This is definitely not the experience we want for our customers.
Could you please share your order number with us? Once we have it, we’ll immediately check the shipping status and make sure your item is delivered as soon as possible.
Thank you for your patience, we’re here to help.
I purchased a Varon NT-06 from TTLIFE…
I purchased a Varon NT-06 from TTLIFE on Sept, 23. I received it a couple of days later. It was supposed to provide continuous oxygen flow but it doesn't seem to deliver any oxygen at all. I used it twice. I contacted TTLIFE to request a return but they keep giving me the runaround. The same guy answers the phone and tells me that they have to contact the engineering department to initiate a return. He asks me to take a picture of the unit and include the Model # and Order #, and a brief description of the problem. 2 days later, I receive an email asking for the same info. This continues to go on for days and they will not give me an address to send the machine back to them. This is a SCAM Company and the guy running the SCAM should be prosecuted.
By Dale R.
Response from TTLIFE· Nov 6, 2025
We’re very sorry to hear about your experience, and we completely understand how frustrating it must feel when a new device doesn’t seem to work as expected.
Please be assured that our team never ignores return or repair requests, we simply need to confirm product details and verify the issue with our engineers before authorizing a return. This process ensures that customers receive the correct support and that our service team can handle your request quickly and accurately.
We have already reached out through email to continue helping you resolve this matter. If you could kindly reply with the requested information (model number, order number, and a brief description), we’ll make sure your case is handled promptly.
We truly value every customer and would never engage in any dishonest practices. TTLIFE has been helping thousands of customers improve their breathing health, and we’re always here to provide reliable support through email or WhatsApp.
Thank you for your patience and understanding while we work to make things right. 💙
SCAM, RIPPED Off, LIED TOO!
Order #50470 Charged my CC, sent it to a wrong address, keeps telling me it will be delivered Wednesday, September 17, still don't have it, now I'm told that the USPS cannot deliver to my address, the same one I've had for 10 years! Total SCAM!!!
By Raymond A D.
Response from TTLIFE· Oct 9, 2025
We’re very sorry to hear about your experience. We completely understand how frustrating this must be. Please rest assured that we are a trusted store, and this seems to be a delivery issue with the carrier. Could you please share your order number so we can check the details and help you resolve it as soon as possible?
Thieves!
Do not do business with these people. They will rip you off. If you receive a unit that does not work as I did, they will not refund your money. Their customer service will drag it out for weeks, and when you follow their instructions and return it, you get nothing.
By Robert
Response from TTLIFE· Oct 9, 2025
We’re very sorry to hear about your experience. We take customer satisfaction seriously and would never ignore a valid refund request. There may be some misunderstanding or delay during the return process. Could you please share your order number so we can look into this right away and help resolve it for you?
Buy oxygen concentrator battery
I try to buy oxygen concentrator battery. I paid and lost contact with store. They don’t inform You about shipment. Looks like it is scam bissness.
By Witek Marilyn M.
Response from TTLIFE· Jun 17, 2025
We’re very sorry to hear about your experience. Please provide us with your order number so we can look into this for you right away. We’re here to help and will do our best to resolve this issue together. Thank you for your patience.
Machine they sold be advertising 3L/min…
Machine they sold be advertising 3L/min was a complete lie. I wish I would have looked on Trust Pilot before purchasing. And all complaints NEVER received their money back. Shame on them selling a product that someone uses to BREATH easier and it's falsely advertised and does NOT put out ANY amount of oxygen.
By Cherie
Response from TTLIFE· Jun 17, 2025
We're truly sorry to hear about your experience and take your concerns very seriously.
We never intend to mislead our customers, especially when it comes to products that support your breathing comfort. We'd appreciate the opportunity to look into your case and make things right.
Since we’re unable to identify your order based on this review alone, could you please contact our support team directly or provide your order number? We will investigate this immediately and work toward a fair resolution.
Your feedback matters, and we remain committed to offering reliable products and honest service.
