Owlet Baby CareReviews of owletcare.com

Incredibly unreliable. The app constantly stops working or goes down entirely. It relies on their servers to work, and they go down completely about once a month. Even when they aren't down, the camera or the sound stops working pretty much every night. You will get no peace of mind with this camera.

WORST ! Will never buy again

We’ve been using the camera for 7 months now. When we started using it, it was okay. We could see baby, but app was very unreliable (sometime it just wouldn’t load and we gave up) and camera quality was not great either. 7 months on our baby is sleeping and camera turns off. We go up to check what is wrong and the wire connected to the owlet machine is smoking! If we hadn’t walked in, the machine would have caught fire, put our baby and house in danger. I have been trying to contact Owlet UK customer services team and I have had 0 response back from them! This is the first review I’ve left like this to share with other parents, there are better baby products out there. Im so so angry with Owlet and would never recommend this product to any parent again.

Not even a year and a half old - always disconnects, the temperature isn’t correct, blurry, and audio stoped working. Can’t believe the price of this camera for the quality. Completely unreliable.

I would leave a zero stars if possible . I was gifted this product in June of 2021 for an Aug 2021 delivery . I “ activated “ this system in Jan of 2022 yet owlet claims it was activated in dec of 2021 BEFORE this thing was ever bought !! The sensor went out in less than a year — they did send me a replacement because I sent them the proof of purchase in June of 21 .. but still my baby wasn’t even born until august 21 —-that only lasted 4 months ! Crap products that don’t even last the length of their standard warranty . Zero reason a replacement part lasts only 4 months !! The frustration of a company not standing behind their products isn’t worth the hit or miss times this product does as it says .

DO NOT BUY!! I have been in correspondence with the company for a week now with being no closer to having a resolution. We have been using the sock for three months and it has stopped working. Customer services just continue to want to see placement pictures despite this already being sent and clearly showing it’s fitted correctly. I would also avoid the camera like the plague. Constant connectivity issues and it’s very slow. It doesn’t like being used with a sound machine which is crazy when pretty much every parent will be using one. Again it’s not fit for purpose but I haven’t even bothered to complain about that. My priority was getting a resolution for the sock and there are failing here. Do not buy, it’s all a waste of money with terrible customer service.

Would give 0 stars if I could. When our baby was born, the Owlet Smart Sock did not fit them. The sock is supposed to cater for "newborns" and so this was pretty stressful at the time! Our baby was born at 7lb 8oz (which is average weight for boys apparently, girls average is less!). So to my understanding, this should have fit as our baby was bang on average size for a newborn! We got in touch with Owlet Support just after the birth. They told us: "It looks like your little one needs grow into it, the sock is covering too much of the foot." This was a pretty disappointing response. We have since waited another month, our baby has grown on track for mid-percentile and still the sock doesn't fit. We have since just bought a different sensor for under the mattress that works great (went for the Angelcare). This was really expensive for us. Overall, we're really disappointed with the product and support service from Owlet.

I wish I had read these reviews before purchasing : ( I purchased the cam2 and sock for my newborn AND another camera for my older boy, so I could use both on the same app. Well, I literally might as well have burned the 640 plus euro- I cannot even get them to set up! You can’t have 5ghz Wi-Fi (only 2.4), yet this is no where on the box so one may be aware before purchasing. Customer service has been horrific. Basically-their answer is to change my Wi-Fi. Yep, no joke. I just don’t see how they can get away with selling these products with no disclaimer. Absolute and utter horrific products, service and support. As one reviewer said their returns policy banks on parents buying their products and not using them until after baby’s arrival. This company deserves reporting to EU Customer Centres Network- and I will be doing just that