OurCuffsReviews of ourcuffs.com

Response from OurCuffs· Mar 11, 2021

Hello Adem, Thank you so much for your feedback. I sincerely apologize for any frustrations or inconvenience we may have caused you. It is quite unusual for our packages to take that long to arrive, but we are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at [email protected] your order number I would love to help resolve this issue! -McKenzie

Response from OurCuffs· Mar 6, 2021

Hello Mr. Tim, Thank you so much for expressing your concerns and frustrations with our team. I am sincerely sorry for all of the miscommunication and complications on our end. Usually our packages arrive in a very timely manner. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment. I went to look over your order and pinpoint exactly where our team went wrong but unfortunately I need your last name or an order number to identify your order. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction! Have a great day! -McKenzie

Response from OurCuffs· Mar 6, 2021

Hello Ms. Pruett, Thank you so much for your feedback. I am sincerely sorry for all of the frustration and complications on our end. Our team takes every comment into careful consideration. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. I went to look over your order and pinpoint exactly where our team went wrong, our team has been notified and I can assure you this will not happen in the future. Your order is predicted to arrive on Monday March 8th and we cannot wait for you to receive your product. If there is anything else I can do for you please do not hesitate to email me at [email protected]. Have a great day! -McKenzie

Response from OurCuffs· Mar 6, 2021

Hello Ms. Alpert, Firstly, I am very sorry that you did not receive your products in time. We would never want to be the reason someone does not receive a birthday present. You should have received an order number in your confirmation email, however, if you did not receive a confirmation email that is entirely on us. Unfortunately, shipping times can be increased due to the recent winter storms and the COVID vaccine delaying the process. Again, I sincerely apologize for the inconvenience, but shipping times can be out of our hands at times. I checked on your order and it is enroute ot Ohio as we speak. It should be at your doorstep any day now. Again, I’m terribly sorry about this situation. This normally doesn’t happen, but with how the year has unfolded, a lot has been out of our control. If there is anything else I can do to help resolve this situation to your satisfaction please email me at [email protected]. -McKenzie

Response from OurCuffs· Feb 28, 2021

Hello Mr. Wong, I want to thank you for your feedback. I have reached out to our shipment team to try and find where our team made a mistake regarding your shipment. I am sincerely sorry for the mishap, I cannot imagine your frustration, this problem has never happened before and we do not anticipate it happening again. I went ahead and refunded your order in its entirety. If I can be of any more help to you please do not hesitate to email me at [email protected], have a great night! -McKenzie

Response from OurCuffs· Feb 28, 2021

Hello Mr. Salvatore, Thank you so much for your feedback. Our team takes every comment into careful consideration. However, I did respond to your email in which you responded “no worries, just to let you know the bracelet has arrived.” I may have wrongly assumed that your frustrations had been resolved. If so, I apologize for the miscommunication, and I have no problem further discussing your concerns. Thank you! -McKenzie

Response from OurCuffs· Feb 23, 2021

Hello, Thank you so much for your feedback. Our team takes every comment into careful consideration. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. Unfortunately, I do not see an order under your name in our system. If you could email me at [email protected] your order number I would love to help resolve this issue to your satisfaction! Have a great day! -McKenzie

Response from OurCuffs· Feb 17, 2021

Hello Mr. Mizrahi, Thank you for leaving your feedback here, our team takes every review into consideration. Firstly, I’m sincerely sorry that the package has still not arrived. We just shipped out your product yesterday (2/15) as we have a 5-7 business day window to make custom orders after purchase. Your tracking will be sent over as soon as the shipment company updates their system with the shipping label, which can take a few days unfortunately. If I can be of anymore help to you please do not hesitate to email me at [email protected], have a great night! -McKenzie