Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
123 reviews
Otter SpiritSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Otter Spirit is a handcrafted gemstone jewelry brand that celebrates the beauty of natural crystals. Founded in Monterey, California, it is driven by a deep commitment to animal protection, donating a portion of its proceeds to ocean conservation nonprofits, including the Monterey Bay Aquarium.
Otter Spirit (otterspirit.com) has 123 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 118 reviews with 5 stars · Clear filters
I have several bracelets and they are beautiful and of great quality. Customer service is always quick to respond if you need help.
By d jb B.
Response from Otter Spirit· Aug 4, 2026
Thank you so much for this lovely review! 🦦✨ We're so happy you're enjoying your collection and that our team has been there for you whenever you needed us. We can't wait to help you find your next favorite piece!
Excellent product quality and customer service!
By Janice B.
Response from Otter Spirit· Jul 30, 2026
Thank you for your wonderful review! We're thrilled to hear you were happy with both the quality of our products and our customer service. We truly appreciate your support and hope to welcome you back again soon!🦦❤️
Otter Spirit is all about quality and great customer service. Their products are beautiful; I have several of their bracelets and each one is beautiful. Their customer service is absolutely the best. I can’t say enough good things about Otter Spirit!
By Patti
Response from Otter Spirit· Jul 30, 2026
Thank you so much for your kind words and wonderful review! 💛 We're delighted to hear that you love your bracelets and had a great experience with our customer service. Your support means so much to our entire team. We truly appreciate you and look forward to serving you again! ✨
Oh my gosh where do I even start? This company and their staff are beyond amazing. I accidentally placed an order and was hoping to cancel but it had already shipped. Sonia (the employee I spoke to) not only gave me a full refund but told me to keep the bracelet anyways. I was stunned by the generosity and immediate help she offered. It’s so rare to deal with kind people in this day and age. If you want to feel that warmth, purchase a quality item from this incredible company!!!!!!
By Coco G.
Response from Otter Spirit· Jul 30, 2026
Thank you so much for your wonderful review! 💛 Your kind words truly mean a lot to us. We're so happy to hear you had a great experience, and we appreciate you taking the time to share it. Thank you for your support—we hope you enjoy your bracelet! ✨
Beautiful bracelets. Excellent customer service.
By Jennifer
Response from Otter Spirit· Jul 20, 2026
Thank you so much! 🦦✨ We're so glad you love the bracelets and had a great experience with our team. We hope to see you again soon!
Beautiful gemstones and exceptional customer service, along with a wonderful mission to help otters! This was my first purchase and experience with Otter Spirit and I’m so pleased. I will wear my new sunstone bracelet with joy, and highly recommend them!
By Lisa C.
Response from Otter Spirit· Jul 20, 2026
Thank you so much for this beautiful review! 🦦☀️ We're so glad your first Otter Spirit experience was a wonderful one. Enjoy your Sunstone bracelet — it's such a radiant piece! Welcome to the family and we hope to see you again soon!
This was the first time ordering from Otter Spirit and I could not be more pleased. My three sets arrived in a timely manner and in good condition. Prsentation was great as well. The sheen and the colors of the various beads were just beautiful. Now, two sets are gifts and I have not seen the individuals yet. I was assured that if sizing was a problem, I could reach out for help to correct it. I ran into a situation where my bracelet broke and beads scattered. Customer service is absolutlely the best! They are replacing it. It was a pleasure to work with them, as well as a great experience. Otter Spirit's background and mission is a truely inspiring story.
By Maria
Response from Otter Spirit· Jul 17, 2026
Thank you so much for this wonderful review! 🦦✨ We're thrilled your first experience with us was such a positive one — from the presentation to the colors to the customer service. We're sorry to hear about the bracelet breaking, but so glad our team could make it right quickly! We hope your loved ones absolutely adore their gifts, and if sizing is ever an issue, we're always here to help. Welcome to the Otter Spirit family — we can't wait to have you back!
I absolutely LOVE the bracelets! I have been wanting certain pieces for some time now and when the original order was misdirected I was beyond THRILLED at the level of customer service! Quality products and people who really stand out as TOP NOTCH !!
By KathyP
Response from Otter Spirit· Jul 14, 2026
Thank you so much for your review! 🦦✨ We're so glad our team could turn a stressful shipping situation into a great experience. That's exactly the standard we hold ourselves to! Enjoy every piece — you deserve them all. We can't wait to have you back!
