Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
796 reviews
Otter.aiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 493 reviews with 5 stars · Clear filters
very professional and understanding in the matter. no friction refund.
By Dave B.
Response from Otter.ai· Oct 20, 2026
Thanks for your review! Glad to hear our support team was able to help quickly. If anything else comes up, don't hesitate to reach out.
I had a Billing Issue and the customer service team was quick enough to resolve my issues. Just shows the company values
By Mohit A.
Response from Otter.ai· Oct 20, 2026
We're glad our team could get everything taken care of for you. Thank you for sharing your experience, and please reach out if we can help again.
I had the best customer service with Junnior! I was having some problems with our account. I had researched the articles Otter has and just couldn't quite figure out what to do. I am not terribly "techy". I put in a Help Ticket and Junnior got back with me quickly. He clarified to understand exactly what I needed and then he solved everything with kindness, expertise, and expediency. Really appreciate Otter and Junnior!
By Kimberly M.
Response from Otter.ai· Oct 20, 2026
So glad to hear Junnior took great care of you. We'll let them know their hard work is appreciated. Thank you for the review!
I really appreciated the very quick attention to my complaint. I also appreciate that from the data they understood my complaint was due to a mistake that I hadn’t realised I had made and they made it right with a refund.
By Mr Donal M.
Response from Otter.ai· Oct 20, 2026
We appreciate your feedback! It's great to hear that our team provided a helpful and responsive support experience.
I requested a refund after not seeing the reminder email. Allan from the team was really helpful. Thanks Allan.
By Mel M.
Response from Otter.ai· Oct 20, 2026
We're delighted Allan left such a strong impression on you. Thanks for taking the time to share this, we'll pass it along.
For my use case, I am a student who studying at France and have hard time listening to English in French accent and Otter did help me really well. There was a time, I accidentally purchase they subscription on my other account so I ask for they help and Julia from the team kindly helped me to refund when they know the case (although it is not part of they policy) so that I can buy on the other account.
By ND
Response from Otter.ai· Oct 20, 2026
We're delighted Julia left such a strong impression on you. Thanks for taking the time to share this, we'll pass it along.
Hi, I had an error where an important recording went missing. I was able to locate diagnostic and email to support. Within the day Angela Rodriguez was able to locate and provide the recording back into account. Thanks !
By Sam
Response from Otter.ai· Oct 20, 2026
Thank you for calling out Angela by name! Comments like this mean a lot to our team, and we'll make sure they hear about it.
I emailed a query on my account and Agni was quick to respond. Within an hour the query had been resolved. Agni applied discretion (in my favour) even though they could have applied the rule. I am a happy person and appreciated the human-to-human connection. Ironic since the service is an AI service. More of this please :) #happycustomer
By Terése F.
Response from Otter.ai· Oct 20, 2026
Agni will be so happy to see this! Thank you for calling out their help by name, we're thrilled they made your experience a great one.
