Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
483 reviews
OTR SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.
OTR Solutions (otrsolutions.com) has 483 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 51 reviews with 1 star · Clear filters
Not enough time to submit invoice. Feels like OTR is on broker side they don’t care about the carrier.
By customer
Response from OTR Solutions· Oct 5, 2026
We’re sorry to hear about your experience. We value our carrier clients and appreciate you sharing this feedback. We encourage you to reach out to our team directly so we can better understand your concerns and help.
Trash.......
By customer
Response from OTR Solutions· Oct 5, 2026
We’re sorry to hear you didn’t have a positive experience with OTR. We encourage you to reach out to our team directly so we can learn more and address any concerns.
Just tried to call fuel 9 times and because they allow AI to do most of the work. I was not able to get unloaded . This is crazy and I can not wait to get another factoring company.
By customer
Response from OTR Solutions· Oct 5, 2026
We’re sorry to hear about your experience and understand your frustration. A member of our team will be reaching out to you directly to discuss what happened and help address your concerns.
I don't want to continue working with you
By customer
Response from OTR Solutions· Oct 5, 2026
We’re sorry to hear about your experience. We encourage you to reach out to our team directly so we can better understand your concerns and work toward a resolution.
used otr 2014-2019 THEN shut down my business. just reopened business IN 2026 and tried to use them again, they wanted information i dont have. so i had to move on, when got new factoring company they said otr had a ucc on my company. called otr they said to send a termination letter. i did so. then they told the new company it was $1000 to get release. i havent done business with otr for 7 years , they said the contract auto renews every year !! so they keep your company tied to them even if you are out of business. then they charge $1000 to a BUSINESS just STARTING BACK UP or you cant do business , i dont think that a contract that renews forever is legal. especially with no balance on it .i even spoke to the director. she told me she talks to people every day trying not to pay fee. we were with otr for years factoring 7 figures and they charge this fee 7 years after our last last invoice !! !! DO NOT SIGN UP WITH THEM IT WILL COST YOU EVEN IF IT IS 7 YEARS LATER !!
By Hotshot S.
Response from OTR Solutions· Sep 25, 2026
We appreciate you sharing your feedback. We understand your concerns and are sorry to hear about your experience. We encourage you to contact our team directly so we can review the details of your account and address any questions you may have.
Just bought an LLC that unfortunately already had a contract with OTR. After contacting them about getting the change of ownership processed so we can get things moving, I am in LIMBO waiting on a contact from there 'retention team'. I have no way to contact them. The contact I have cannot reach out to them. So, I am stuck not able to make any runs while I wait on some bureaucratic paper pushing. In the meantime, I sit hemorrhaging money. Time will tell if this gets any better, but based on my experience so far, I don't see that happening.
By Anonymous
Response from OTR Solutions· Sep 18, 2026
We weren't able to locate your account based on your profile information. Please send us a message, so we can connect you with the right person. We apologize for your experience and want to make it right.
OTR Solution has been extremely disappointing. Their advertised pricing looks reasonable at first, but once you’re locked in, they hit you with a hidden “internal fee” that they never clearly explain. On top of that, their rates are noticeably higher than other factoring companies I’ve worked with. The lack of transparency feels intentional, and the extra charges add up fast. I wouldn’t recommend OTR Solution to any carrier or owner-operator looking for honest, straightforward service. i called customer service and even left a message and no reply
By NAT
Response from OTR Solutions· Sep 18, 2026
Nat, we weren't able to locate your account based on your profile. Please give your Account Manager a call or send us a message, so we can talk through this. We apologize for your experience and want to make it right.
This company will lie to get you signed up, don't believe what they say when things go left they will ignore you. You will have to threaten them with a bad review & report them to the Secretary of State. They are liars, don't trust them
By Frank R.
Response from OTR Solutions· Jul 28, 2026
Frank - we weren't able to locate your account based on your profile. We'd love a chance to talk to you to resolve this. If you could give your Account Manager a call or send us a message so that we can reach out that would be great. We apologize for your experience and want to make it right.
