Once I realised the vacuum was not of…
Once I realised the vacuum was not of any use to me and contact was made with the support team they were very helpful
By MS BARBARA M S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,758 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Osmo is listed under Pet Stores.
Osmo (osmo-official.com) has 1,758 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,070 reviews with 5 stars · Clear filters
Once I realised the vacuum was not of any use to me and contact was made with the support team they were very helpful
By MS BARBARA M S.
I had an issue with my ability to complete the transaction due to out of the USA transaction. My CC company had issues and you folks helped me with my questions as to how to complete. You did so in a timely manner and on the first contact. Thank you
By Steve S.
Customer Support was rapid and easy. A straightforward email, and the problem I caused while ordering was corrected without hassle.
By David
I was floored when I received a reply to my mistaken impression that I was being charged for something I didn't order. The reply was informative, prompt and warm -- the best three elements of really great customer service!
By Pauline D.
All good.Hope delivery comes soon.
By Gareth A.
Having explained my problem- a speedy reply and a hoped for solution put in place. Could ask for nothing more
By Michael G.
It was easy to make my order on the Osmo website and make my payment. They have great customer service as i had an issue with something so i emailed them and they sorted it out straight away and told me that if i have anything else and need help I'm just to let them know they are here to help. That is excellent customer service
By Kevin T.
Quick response and great communication regarding my query. Thanks again.
By Beverley